Triage Registered Nurse
Job Details
On-Call

Who We Are: 

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctor’s office is only one factor in a person’s overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support. 

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

  • We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
  • We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
  • We were voted in the Top Workplaces 2020 by our employees!

Summary

This position is the first point of contact for patients at Neighborhood Health Center, answering all clinical incoming medical & dental calls from patients (triage, advice, medication questions, etc.). This position serves patients and customers in a fast-paced, challenging, multi-telephone Contact Center.

Essential Job Duties

  • Answer incoming phone calls in a timely, professional manner with courtesy and respect.
  • Responsible for the interactive process that occurs over the telephone with the patient that identifies the nature and urgency of the patient's health care needs and then determines appropriate disposition.
  • Use the nursing process to make accurate assessments of patients and develop appropriate care plans based off those assessments.
  • Collect and document pertinent medical history during assessment of each patient.
  • Provide guidance to non-clinical Patient Service Representatives (PSRs) during challenging patient calls that require clinical judgement.
  • Schedule an appointment as the patient's condition requires, answer questions, and provide health education in relation to the call as needed.
  • Accurately document the encounter with the patient for continuity of care.
  • Input all data into EHR accurately.
  • Manage an electronic in-basket of incoming and outgoing patient calls, MyChart messages, refill requests, and other messages that directly impact patient care plans.
  • Check voicemail system and answering service messages frequently and route messages to appropriate staff members.  
  • Help contact and reschedule patients when providers schedules change.
  • Remain calm and effective in high pressure and emergency situations.
  • Assist in new employee training on specific tasks, as requested.
  • Maintain punctual and predictable attendance.
  • Perform other duties as assigned.

 

Education and/or Experience

  • This position requires a Bachelor’s Degree of Science in Nursing and completion from an accredited school of nursing.
  • 1-3 years related experience and/or training preferred in the FQHC or primary care field.
  • Bilingual proficiency in English and Spanish preferred.
  • 1 year of previous medical telephone triage experience preferred.

License and/or Certification Requirements

  • This position requires a current, unrestricted Oregon RN license.
  • Active CPR certification required.
  • National Provider Identifier (NPI) required.

.Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances and any position specific credentialing or licensure requirements. 

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