Job Details
Administration-Bldg 2 - East Palo Alto, CA
$190,000.00 - $260,000.00 Salary/year


The mission of Ravenswood Family Health Network (RFHN) is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.



Under general supervision of the Chief Executive Officer the Chief Financial Officer provides leadership and technical assistance to managers and the Board of Directors in sound fiscal management practices, contract and billing compliance issues, budget development and external factors which may impact the organization. Participates in corporate financial planning, including the development and implementation of financial policies and procedures as a member of the Executive Management Team. Responsible for overall health center financial reporting, budgeting and compliance, both internally and externally. Establishes patient fee charges and billing rates for the health center. Leads all external audits, including A-133 audit compliance and all financial audits for the health center.


Manages banking relationships and credit lines and approvals. Works with the Audit and Finance Committees of the Board of Directors. Represents health center on various community health partnerships and committees. Oversees the budget preparation, financial statements, cost reports, and all federal and state filings for all entities under South County Community Health Center Inc. Works with reimbursement advisors, independent auditors, and external agencies to insure appropriate reimbursement for services.


This position is a member of the Executive Management Team. In addition, they participate in performance improvement activities and uphold the mission and vision of RFHN in the performance of their work. This position is a member of the administrative team supporting PCMH standards and practices.



To be performed in accordance with RFHN Policies and Procedures

Leadership Expectations

  1. Strong communication, problem-solving, organizational and delegation skills; responds to feedback professionally.
  2. Champion driven, monitors company financial health and performance and provides recommendations and takes actions to improve company profitability.
  3. Achieves goals that contribute to the growth of the organization.
  4. Creates a cohesive team that works efficiently together to maximize organization goals.
  5. Sensitivity to and respect for the diverse world views and different communication styles of individuals of diverse ethnic, linguistic and/or cultures which nurture and shape an organization that celebrates and promotes diversity in its workforce.
  6. Highly effective and well-honed verbal and written communication with the ability to nurture relationships with employees.
  7. Displays excellent interpersonal skills to build quality relationships with all leadership and entire organization.
  8. Team leader who motivates and inspires their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.
  9. Responsible for providing guidance and instructions to inspire the team to perform at their optimum to reach desired outcome.
  10. Change Management uses their expertise to develop processes, improve efficiencies, develop people and collaborate in partnerships with all staff members in the organization with a high sense of urgency to drive improvements and results.
  11. Assists with cultivating a culture where employees love coming to work, where the atmosphere allows employees to work as a team and be passionate about helping our patients, and striving to be the best healthcare community center.
  12. Provides coaching and mentoring to staff as appropriate.
  13. Participates in all leadership meetings to help define and communicate strategic goals of the organization.
  14. Shares feedback to all direct reports as well as other Executives on leadership team as appropriate.
  15. Motivates and provides direction and supports staff to ensure their success in the organization.
  16. Is the main subject matter leader for all external policies and legislation at the federal, state, and local levels that could possibly affect the organization financially.
  17. Participates in all financial committees/subcommittees at CPCA, NACHC, and CHP as appropriate.


  1. Supervises the Controller, Director of the Billing Cycle, Director of Decision Support, IT and HIMS; Central Supply and Facilities Managers, and other departments as directed by the CEO.
  2. Creates clear goals and objectives for all direct reports.
  3. Participates with Human Resources, Finance department staff, and the CEO in the recruitment, retention, performance evaluation and dismissal of the staff.
  4. Ensures the programmatic orientation and training for new financial staff within the department.
  5. Identifies staff training needs and arranges for or conducts in-service trainings.
  6. Conducts job performance evaluations on an annual basis.
  7. Assigns job duties and work schedules; approves leave requests for supervisees.
  8. Provides support to finance department management for resolving and handling staff and client incidents as they relate to billing, accounting, grants management, reimbursement, and outside vendors in accordance with the clinic's policies and procedures.
  9. Conducts regular staff meetings with staff to discuss finance issues, new policies and procedures.
  10. Supervises and monitors project and program budgets as necessary and reports to the CEO and Board of Directors on a monthly basis.

Program Design, Development and Implementation

  1. Ensures that finance department is overseeing and complying with the financial requirements of all grant proposals within the agency, and on related projects/programs outside of the agency.
  2. Ensures appropriate agency grant, budget, and reporting tracking systems are in place.
  3. Works with the CEO and clinic teams to set goals and priorities for the management of the organization.
  4. Drafts, updates, and monitors policies and procedures pertaining to financial issues.
  5. Ensures that patient utilization of programs and services is monitored by finance department staff so that organizational financial goals are met.

Financial System Development

  1. Works with outside agencies and software vendors to implement changes and verify auditable results for billing, accounting, and grants management.
  2. Develops, maintains, and implements policies, protocols, and procedures pertaining to patient billing, general ledger cost allocation programs, and reimbursement to ensure compliance with all laws, regulatory agencies, contracts and third-party payor agreements.
  3. Drafts and implements appropriate procedures to monitor all policies relating to sound financial practices and control.
  4. Evaluates the financial effect of any changes in federal regulations, state/federal laws, and payor mix on the financial status of the organization.
  5. Ensures timely submission of all tax reports, tax deposits, and all external reports.
  6. Develops financial analyses for all capital expansion projects.
  7. Creates and monitors tracking systems for department budgets.
  8. Develops and oversees purchasing policies, procedures, and systems to ensure budgetary control.

Administrative Duties

  1. Meets regularly with the CEO.
  2. Participates as a decision-making member of the Executive Management Team in strategic and program planning, setting goals and objectives, and developing the budget for all RFHN entities.

General Agency Duties

  1. Fosters an environment that promotes trust and cooperation among patients and staff.
  2. Enforces clinic policies and procedures, including maintenance of patient confidentiality and HIPAA regulations, to ensure that the principles of RFHN are implemented.
  3. Participates in outreach activities, agency advocacy, and serves on community ad hoc committees as requested.
  4. Attends RFHN staff retreats and Board of Directors meetings as requested by the Chief Executive Officer.
  5. Other duties as assigned and requested.


  • Completion of COVID-19 vaccine series and booster required.
  • Masters Degree in Finance, Accounting or related field. California licensed CPA preferred.
  • Five years of experience in the senior financial management of an FQHC, hospital or other healthcare service delivery organization.
  • Excellent leadership abilities and communication skills.
  • Ability to gather, interpret and analyze data with ability to prepare, analyze and present comprehensive reports on complex issues.
  • Demonstrated public speaking ability.
  • Ability to take initiative and to exercise independent and sensible judgment; demonstrates decision making and problem-solving expertise.
  • Ability to provide proactive, positive, calm and overall effective leadership for agency staff.
  • Ability to motivate, supervise, train and work respectfully and effectively with a culturally diverse agency staff.
  • Ability to collaborate and work effectively with the management team, patients, the public, community members and external agencies.
  • Ability to communicate both verbally and in writing in a professional manner.
  • Extensive knowledge of computerized Management Information Systems and financial management systems.

Salary range $190,000 to $260,000 annually, commensurate with experience.

Ravenswood Family Health Network is an equal opportunity employer.