Consumer Loan Servicing Representative
Job Details
Entry
Mountlake Terrace - Mountlake Terrace, WA
Full Time
High School
Day
Banking
Description

SUMMARY:  Responsible for processing a variety of tasks related to the servicing of all consumer loan products by the Loan Servicing Department. We are looking for a highly-motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service; comes to work every day with a positive, can-do attitude; approaches each task with a strong attention to detail; and works together with other team members to ensure all Loan Servicing responsibilities are completed on a daily basis. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

  • Provides exceptional customer service via phone, email, and internal department interaction 
  • Demonstrates a strong attention to detail in all daily functions and the ability to perform the same daily tasks without losing focus 
  • Processes payoff quotes and verification of consumer loan requests on a daily basis 
  • Processes automatic payment setup, change, and cancellation requests on a daily basis 
  • Processes incoming wires and/or checks for consumer loan payoffs on a daily basis 
  • Processes address change requests on a regular basis 
  • Processes coupon book order requests on a regular basis 
  • Processes solar loan recast requests on a regular basis 
  • Print and mail daily notices and statements as needed 
  • Introduction to uploading and funding home equity line of credit (HELOC) loans 
  • Introduction to processing HELOC reconveyances 
  • Introduction to perfecting titles and processing title releases 
  • Introduction to UCC Filings, Continuations, and Terminations 
  • Performs other duties and tasks as assigned 

 

Qualifications

EDUCATION and/or EXPERIENCE

  • High school graduate or equivalent
  • Ability to work well in a fast paced team environment

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee will primarily operate in a general office environment, using office equipment such as a phone and a computer.
  • The noise level in the work environment is moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing to work in an open environment and able to interact frequently with other departments.
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