JOB TITLE: Information Systems Supervisor
REPORTS TO: Regional Information Technology Manager
SALARY: $45,000- $48,000 annually
JOB SUMMARY: The position will provide direct technical assistance and support to staff for network, hardware and software issues.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Respond to user requests for service, troubleshoot problems and help develop and document solutions.
- Support PC hardware components, desktop operating system/s and application software.
- Perform routine preventative maintenance on equipment and arrange for other servicing when needed.
- Identify, amend, and report system issues to IT Manager. Test and monitor resolution of reported issues.
- Assist in maintaining inventory records and documentation for all IT related equipment.
- Contribute to Elitch Gardens’ technical documentation and participate in policy, procedure, and standards development.
- Assist users in determining appropriate software solutions to meet needs, and document user requests for future feature implementation pertaining to company proprietary software.
- Develop and provide user training for basic hardware and software use.
- Provide backup technical support for internal network including firewall, router, switches, and wireless access points.
- Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
- Maintenance of phone systems (analog and digital)
- Point of sale support and training for front line staff.
- Maintain open communication and positive working relationship with staff.
- Perform other duties/projects as assigned.