Resale Merchandise Associate
Job Details
Entry
Los Angeles, CA - Los Angeles, CA
N/A
Part-Time
High School
$15.00 - $16.00 Hourly
Undisclosed
Day
Retail
Description

Summary

The Resale Merchandise Associate role provides support in sales, merchandising and inventory for MADE by DWC Resale Boutiques storefront, ecommerce platforms, and pop-up shops. This position assists in daily product, marketing, visual and digital merchandising and also supports training job-training participants, and volunteers while serving the community. The Resale Merchandise Associate performs a variety of cross-functional tasks and will report to the Social Enterprise Resale Assistant Manager.

 

Essential Functions

  1. Prepare merchandise for the sales floor, e-commerce platforms, photoshoots, and shipping by ensuring quality controlling, pricing, writing product descriptions, uploading products, packaging, and utilizing shipping software.
  2. Support the SE Resale Assistant Manager in developing retail campaigns using knowledge of visual, product and digital merchandising, resale and fashion industry trends and forecasting, set design, photography, and photo editing skills.
  3. Support the SE Retail & Brand Manager throughout the product marketing process by providing visual assets and product information.
  4. Provide excellent customer service instore and online by greeting, asking and answering questions, styling, monitoring fitting rooms, problem solving, up-selling, and maintaining knowledge of current product, sales, promotions and incentives.
  5. Serve as a MADE by DWC brand ambassador by sharing knowledge of the MADE story, values and businesses including The Café and MADE branded products and contributing to department goals.
  6. Protects equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventive maintenance of the boutique.
  7. Maintain operational consistencies that promote a clean, welcoming, organized, and safe space for staff and volunteers that meet health, safety, and sanitation regulations.
  8. Perform opening and closing tasks including store cleaning, maintaining signage, recording sales and KPI goals, EOD checklist and assisting in POS procedures.
  9. Assist job training participants in daily tasks through encouragement during their shifts.
  10. Work with volunteers assigned to support the daily merchandise management.
  11. Other duties as necessary to meet the goals and mission of the store.
  12. Assist job training participants by providing coaching, assisting in training and supporting daily tasks.

 

 

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Competencies

  1. Retail experience required
  2. Possess exceptional customer service skills
  3. Time Management skills
  4. Flexible Work Schedule
  5. Reliability
  6. Team Player
  7. Problem Solver
  8. Able to stand and/or walk for an extended period of time
  9. Able to lift up to 35 pounds without physical limitations

 

Supervisory Responsibility
This position does not have supervisory responsibilities.

 

 

Work Environment
Greets all customers with fast, friendly, personalized service, and develops a rapport with each customer by learning their names and preferred styles. Responds proactively to prevent customer service situations if they arise. Reports all customer complaints to the Social Enterprise Resale Assistant Manager. Accurately manage POS transactions in a friendly and courteous manner. Answer telephone in a friendly manner including, greeting customers, giving directions to store location, and/or answering inquiries about the product and/or DWC. Routinely cleans the store and supports visual merchandising and inventory as necessary. Reports potential safety hazards, employee accidents to the Social Enterprise Resale Assistant Manager, communicating any operational inconsistencies.

 

 

Physical Demands

  • Frequently required to use hand finger motions, handle or feel objects, reach with hands and arms.
  • Able to stand and/or walk for an extended period of time.
  • Regularly required to lift and/or move items up to 35 pounds.
  • Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range objects.
  • Regularly required to handle store inventory.


Position Type and Expected Hours of Work
This is a Part-time position. 20-29 hours per week Monday Saturday. Applicant must be available to work a variety of hours which may include early mornings, evenings, weekends, and some holidays.

 

Travel
No travel is expected for this position.

 

Required Education and Experience

  • High school degree; or GED. Retail experience a plus.

 

Required Knowledge/Skills/Position Qualifications

 

  • Customer service and sales knowledge
  • POS and cash handling knowledge
  • Merchandising knowledge
  • Photography and photo editing skills, and photoshoot knowledge
  • Demonstrate excellent verbal and written skills
  • Attention and eye for detail
  • Flexible and works well with a team
  • Ability to multitask and focus on department goals

 

Work Authorization/Security Clearance (if applicable)
Tuberculosis testing clearance is required.


Downtown Womens Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Downtown Womens Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Summary

The Resale Merchandise Associate role provides support in sales, merchandising and inventory for MADE by DWC Resale Boutiques storefront, ecommerce platforms, and pop-up shops. This position assists in daily product, marketing, visual and digital merchandising and also supports training job-training participants, and volunteers while serving the community. The Resale Merchandise Associate performs a variety of cross-functional tasks and will report to the Social Enterprise Resale Assistant Manager.

 

Essential Functions

  1. Prepare merchandise for the sales floor, e-commerce platforms, photoshoots, and shipping by ensuring quality controlling, pricing, writing product descriptions, uploading products, packaging, and utilizing shipping software.
  2. Support the SE Resale Assistant Manager in developing retail campaigns using knowledge of visual, product and digital merchandising, resale and fashion industry trends and forecasting, set design, photography, and photo editing skills.
  3. Support the SE Retail & Brand Manager throughout the product marketing process by providing visual assets and product information.
  4. Provide excellent customer service instore and online by greeting, asking and answering questions, styling, monitoring fitting rooms, problem solving, up-selling, and maintaining knowledge of current product, sales, promotions and incentives.
  5. Serve as a MADE by DWC brand ambassador by sharing knowledge of the MADE story, values and businesses including The Café and MADE branded products and contributing to department goals.
  6. Protects equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventive maintenance of the boutique.
  7. Maintain operational consistencies that promote a clean, welcoming, organized, and safe space for staff and volunteers that meet health, safety, and sanitation regulations.
  8. Perform opening and closing tasks including store cleaning, maintaining signage, recording sales and KPI goals, EOD checklist and assisting in POS procedures.
  9. Assist job training participants in daily tasks through encouragement during their shifts.
  10. Work with volunteers assigned to support the daily merchandise management.
  11. Other duties as necessary to meet the goals and mission of the store.
  12. Assist job training participants by providing coaching, assisting in training and supporting daily tasks.

 

 

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Competencies

  1. Retail experience required
  2. Possess exceptional customer service skills
  3. Time Management skills
  4. Flexible Work Schedule
  5. Reliability
  6. Team Player
  7. Problem Solver
  8. Able to stand and/or walk for an extended period of time
  9. Able to lift up to 35 pounds without physical limitations

 

Supervisory Responsibility
This position does not have supervisory responsibilities.

 

 

Work Environment
Greets all customers with fast, friendly, personalized service, and develops a rapport with each customer by learning their names and preferred styles. Responds proactively to prevent customer service situations if they arise. Reports all customer complaints to the Social Enterprise Resale Assistant Manager. Accurately manage POS transactions in a friendly and courteous manner. Answer telephone in a friendly manner including, greeting customers, giving directions to store location, and/or answering inquiries about the product and/or DWC. Routinely cleans the store and supports visual merchandising and inventory as necessary. Reports potential safety hazards, employee accidents to the Social Enterprise Resale Assistant Manager, communicating any operational inconsistencies.

 

 

Physical Demands

  • Frequently required to use hand finger motions, handle or feel objects, reach with hands and arms.
  • Able to stand and/or walk for an extended period of time.
  • Regularly required to lift and/or move items up to 35 pounds.
  • Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range objects.
  • Regularly required to handle store inventory.


Position Type and Expected Hours of Work
This is a Part-time position. 20-29 hours per week Monday Saturday. Applicant must be available to work a variety of hours which may include early mornings, evenings, weekends, and some holidays.

 

Travel
No travel is expected for this position.

 

Required Education and Experience

  • High school degree; or GED. Retail experience a plus.

 

Required Knowledge/Skills/Position Qualifications

 

  • Customer service and sales knowledge
  • POS and cash handling knowledge
  • Merchandising knowledge
  • Photography and photo editing skills, and photoshoot knowledge
  • Demonstrate excellent verbal and written skills
  • Attention and eye for detail
  • Flexible and works well with a team
  • Ability to multitask and focus on department goals

 

Work Authorization/Security Clearance (if applicable)
Tuberculosis testing clearance is required.


Downtown Womens Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Downtown Womens Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
Apply