Project Roomkey Services Coordinator (On Call)
Job Details
San Pedro Street - Los Angeles, CA
On- Call
High School
$15.00 - $18.00 Hourly
Nonprofit - Social Services


DWCs mission is to end homelessness for women in greater Los Angeles through housing, wellness, employment, and advocacy. Project Roomkey is a state-wide initiative to shelter the most vulnerable individuals experiencing homelessness in hotel rooms, and provide them with resources needed to ensure their health and wellbeing, and facilitate a pathway for permanent housing. DWC is seeking a highly personable, compassionate, and team-oriented person to provide direct service provision for our Project Roomkey. The role of the Project Roomkey Coordinator is to assist with onsite service coordination between healthcare staff, meals distribution, and case management. This includes direct support to women residing onsite, ensuring their access to facilities and resources, and providing support and crisis intervention as needed. As a Project Roomkey team-member you will work to create a safe and welcoming environment that meets the immediate needs of the Project Roomkey participants. This position reports directly to the Domestic Violence Housing Program Manager.

Essential Functions

  1. Help coordinate and track daily Project Roomkey operations, including serving as the point person for coordination of services onsite, health screenings, meal distribution, curfew compliance, and implementing program protocols
  2. Provide direct services including connecting participants to case management services, providing referrals, providing hygiene products, clothing and other necessities
  3. Ensure a safe and welcoming environment: respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and follow guidelines to maintain structure and safety for participants
  4. Ensure that all safety protocols are being followed, including proper hygiene and sanitization, and use of personal protective equipment
  5. Distribute resources directly to participants as appropriate
  6. Assist with outreach to develop new resources as directed
  7. Assist with Project Roomkey tracking and data entry as needed
  8. Other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. Knowledge of issues related to women's poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred
  2. Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members and volunteers
  3. Ability to exercise and model good judgment, teamwork and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques within DWC guidelines
  4. Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  5. Strong written and oral communication skills required
  6. Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines
  7. Great crisis intervention skills and an ability to de-escalate escalated clients in a trauma informed manner


Supervisory Responsibility
This position does not have any supervisory responsibilities.

Work Environment

Project Roomkey is a hotel site that is staffed seven days per week 24hrs/day to provide supportive services to homeless and low-income women residing in the program.

Physical Demands

  1. Candidate must be able to bend, stand on a step stool, walk stairs and lift at least 25-45lbs
  2. Carry and deliver meals
  3. Ability to operate computer, phones, fax and printer
  4. Move furniture to assist with set-up/take-down, including but not limited to tables, chairs, and cots


Position Type and Expected Hours of Work
This is an On-Call position. On-Call shifts are Monday - Sunday 7am-3:30pm, 3:00pm-11:30pm, or 11pm-7:30am.

Minimal traveling may be required for activities, meetings and/or trainings as directed



Required Education and Experience

  1. Direct service experience with high risk/high need populations and/or history of employment in customer service required; Experience in a multi-service nonprofit is a plus
  2. Oral and written fluency in both Spanish and English preferred

Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to their race, color, religion, genetic information, national origin and ancestry, sex/gender, sexual orientation, gender identity and expression, age, mental or physical disability, marital status, pregnancy, military and veteran status or medical condition. In addition to federal law requirements, Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.