Membership Database Manager

Amnesty International USA (AIUSA) is the global organization’s presence in the United States. We engage people in the U.S. to fight injustice all around the world, while we also work to protect people’s human rights here in the U.S. Amnesty International USA has more than one million members and activists in all 50 states, who are part of a larger global movement of 10 million people in 150 countries. We are a democratically governed, grassroots membership organization, which means that our members vote on key policy issues and elect our Board of Directors. Some of our members are experts on specific human rights issues, parts of the world, or advocacy areas, and they serve as volunteer leaders. Others are volunteer leaders of local or student groups in towns, universities, states, or regions of the country. Amnesty International USA’s elected Board members, staff, and members work together to lead the organization.

Job Summary

The Membership Database Manager- Development at Amnesty International USA is responsible for managing the organization’s constituent database (Revolution Online or ROI). This position involves a mix of data analysis/reporting, quality control, internal and external customer service and involvement in back-end fundraising operations. The Membership Database Manager reports to the Director of Development Operations and will work closely with staff in other Development units as well as Finance, Membership, Advocacy and Campaign staff. This role is a union position and covered by the Collective Bargaining Agreement with the Communication Workers of America (CWA), Local 1180.

Essential Responsibilities

Database Administration:

• Serve as the lead within Amnesty responsible for the management of the membership database (Revolution Online) and its integration with related systems and technology including online CRM, (currently Engaging Networks), including researching sync issues and updating sync logic
  • New integration systems/responsibilities
• Maintain system documentation. Assign and maintain flag codes, source codes, interest codes and any other needed coding. Build segments, custom fields, source codes, and output in membership database as needed
• Ensure that all data collected for input into membership database (e.g. survey data, donor data from Eventbrite, etc.) is compatible with database structure and protocols Advise AIUSA staff on best practices for data input and work with database vendor on mapping and streamlining manual uploads
  • Managing system integration across the organization ensuring all systems and third vendor data is communicating with ROI
• Monitor regular sweeps and procedures to ensure all are working per specifications; suggest improvements and solutions for automated data hygiene and other routine tasks that impact member accounts

Management & Internal Customer Service

• Manage Development Operations Coordinator to ensure that the database is complete and accurate and that data imports, uploads, queries, reports and extracts are performed according to established norms and protocols
• Work with internal users and the ROI Solutions team to ensure that the database is complete and accurate and that data imports, uploads, queries, reports and extracts are performed according to established norms and protocols
• Cultivate and maintain the relationship between the organization and various data vendors to identify strategic data needs, raising issues that require immediate attention and advocating for database enhancements/upgrades when appropriate
• Provide technical support to AIUSA staff. Maintain and develop user manuals and/or procedures and train Development staff and others in use of database and business rules that should be used when entering or editing information in member accounts

List Generation, Reporting, and Other:

• Formulate, design and develop reports, tools and analyses to enable informed decision making in fundraising, advocacy and donor/member experience with the organization
• Suggest and implement solutions for improved automated data hygiene and other routine tasks that impact member accounts
• Provide ad hoc mailing lists, donor lists, revenue reports and other data extractions and requests
• Ensure consistency in reporting methods. Serve as back-up to Development Operations Assistant with regard to batching gifts to ensure timely and efficient processing of donor receipts
• Partnering with units to develop needs assessment, how data is inputted and reporting

Strategic Data Management:

• Work with internal teams to identify gaps in data, gather business requirements, and formulate and recommend technical solutions or other approaches that suit unit and organizational needs

Solutions include: sync upgrades, data mapping, writing new scripts and queries, internal process improvements

• Maintain working knowledge of other databases, data warehouses, and other data sources (e.g. Frakture, Engaging Networks, Mobile Commons, Vantiv, etc). Manage data flows between these systems and ensuring data are accurate and implement solutions and updates that drive improvements to data quality and accuracy
• Project management with vendors to update and maintain database sync implementations, data mapping and vendor setups
• Review and direct decisions regarding the long-term strategy of the EN/ROI sync that influences action taker data and overall data accuracy

Knowledge, Skills, Abilities

• Excellent interpersonal skills
• Ability to identify, recruit, train, motivate and retain staff
• Short-term and long-term strategic planning skills
• Ability to analyze data, and make and implement effective recommendations
• Demonstrated initiative in problem solving in a customer-orientated environment
• Solid written and oral communication, analytical and creative problem-solving skills required
• Demonstrated ability to work well in a team environment
• Ability to handle pressure and multiple projects simultaneously and to prioritize and complete work under tight deadlines
• Commitment to, and familiarity with, IDEA principles
• Other duties as assigned by manager

Education and Experience

• BA/BS and at least 7 years relevant experience or MA/MS and 5 years relevant experience and/or sufficient relevant work experience; substantial technical knowledge of area of work
• 5+ years’ experience administering a membership or customer service database
• 5+ years’ experience writing SQL or another query language required
• Familiarity with nonprofit fundraising and acknowledgement programs is preferred
• Proficient in Excel

We recognize the valuable skills that can be gained through internships, fellowships, volunteer work, and non-traditional work experience. This experience helps build competencies and knowledge that may translate to our job openings. We seek a diversity of experience and skills for our workplace and encourage people from all backgrounds to apply to our openings.

HOW TO APPLY AND OUR EEO STATEMENT

All applications must be completed online, and we do not accept paper submissions. Please visit the AIUSA Careers Page to review all current job postings. You must complete the entire online application, and electronically sign, for an application to be considered “complete.” We send emails via Paycom so please check your spam folders for any updates. Please email talentacquisition@aiusa.org for technical difficulties ONLY.

Amnesty International USA is an equal opportunity employer. AIUSA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color; lesbian, gay, bisexual, transgender, queer, and intersex people; women; people with disabilities, protected veterans, and formerly incarcerated individuals are all strongly encouraged to apply.

OUR COMMITMENT AS AN ANTI-RACIST ORGANIZATION AND TO INCLUSION, DIVERSITY, EQUITY AND ACCESSIBILITY (IDEA)

Dismantling white supremacy is central to the fight for human rights in the United States and around the world. As we mobilize staff and activists and work with partners to help transform the multiple systems where oppression operates in the world around us as part of our human rights mandate, anti-racism must be integral to our work. What does that mean for Amnesty International in the United States? It means using our people power to fight injustice and centering the voices and experiences of those most impacted by racist structures, beliefs, and laws. Fundamentally, it means doing our human rights work differently than it has been done before, because we know that who we work with, how we work, the work we do, and ultimately who we are, are all interconnected.

As an international, intercultural, intergenerational and intersectional movement of activists committed to protecting and advancing human rights for all, Amnesty is deeply committed to Inclusion, Diversity, Equity & Accessibility (IDEA). To learn more about how we integrate IDEA into our programs and workplace, visit: https://www.amnestyusa.org/idea/

Remote and Hybrid Workplace Policy

Because the health and safety of our employees and candidates are a top priority, we are currently conducting our hiring process virtually.

Staff, office visitors, and event attendees to be up to date with COVID vaccines before entering AIUSA offices or attending AIUSA events or in-person meetings. If anyone wishing to enter the office or attend our events is not vaccinated, they will need to have tested negative for COVID within 24 hours of entry. We expect that all staff and visitors entering the office or attending AIUSA events will, by accessing our facilities, be attesting that they are vaccinated or that they have tested negative within 24 hours of entry.

Please review the job description, which will state whether a role is hybrid and remote. Some roles may require travel domestically and/or internationally.