Consumer Lending Loan Processing Manager
Job Details
Mountlake Terrace - Mountlake Terrace, WA
Full Time
High School

SUMMARY: Responsible for directing and supervising consumer loan processing operations and administrative activities for the Consumer Lending Department and 1st Security Bank.


  • Fosters a culture of service excellence amongst team members. Ensures service level commitments are strongly adhered to for both internal and external customer service.
  • Manages and supervises processor/funding staff for the Consumer Lending team in accordance with bank policies, procedures and regulatory requirements.
  • Is responsible for the overall direction, coordination, and evaluation of the processor team.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for team member coaching, mentoring, and performance management.
  • Ensures policies, procedures, and processing decisions are consistent across the team.
  • Identifies and recommends training across the team. Ensures team members are furnished with the knowledge, skills, equipment, and guidance on policies and procedures required to perform efficiently and maintain a high level of service to dealers, customers, and other departments.
  • Establishes strategic and tactical goals as well as assists in their completion. Implements plans and solutions if needed to deliver expected results and meet or exceed loan goals.
  • Demonstrates a commitment to process improvement, operating efficiencies, and reduction in operating costs.
  • Ensures effective communications and information sharing throughout the entire Consumer Lending team as well as other departments, outside contacts, and customers as needed. Seeks ways to improve effectiveness of communications.
  • Promote a positive attitude and provide exceptional customer service to customers and co-workers. Embraces 1SB Core Values and leads by example.
  • Maintains knowledge of company projects, services, and trends affecting team activities including technology advances, loan program changes, and compliance/regulatory trends.
  • Audit consumer loan documents received from branches and dealers for processing and compliance.
  • Coordinate and distribute communications to Dealers (as needed).
  • Handle requests for completed loan docs and forms for dealers.
  • Strong communication skills with the ability to work between several contacts simultaneously. 
  • Create process manuals for new programs for the loan processors and branches (when necessary).  
  • Basic understanding of consumer loans products and terminology.
  • Performs other duties as assigned.


  • At least five (5) years' experience in consumer lending or an equivalent combination of consumer and financial field experience.
  • Advanced knowledge of the Bank Secrecy Act and Anti-Money Laundering regulations.
  • Extensive knowledge of general consumer loan related regulations including but not limited to: Military Lending Act, Reg. B, Reg Z, and FCRA.
  • In-depth knowledge of Bank policies, procedures, and related loan programs.
  • Experience with both direct (branch) and indirect funding. Experience with subordinations, reaffirmations, UCC filings, and loan disbursements.


To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.  Solid word processing and computer database skills with accurate keyboarding at 30+ wpm


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee will primarily operate in a general office environment, using office equipment such as a phone and a computer. 
  • The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.  The employee must be willing and able to interact frequently with other Bank departments as well as the general public.
  • On occasion, office hours will flex to meet increased service demands.