SUMMARY: Responsible for all processing tasks on consumer loans submitted by dealers and branches.  This position does not process mortgage loan applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Promote a positive attitude and provide exceptional customer service to customers and co-workers. Embraces 1SB Core Values and leads by example.
• Maintains knowledge of Bank employees, products, and services to ensure proper correspondence.
• Fund all loans including standard, buydowns, deferred, stage funding, consolidations, and boats.
• Audit consumer loan documents received from branches and dealers for processing and compliance.
• Put loan packets together for Consumer Lending programs.
• Can assist with all funding question via e-mail or phones.
• Verify home ownership though review of property documentation.
• Knowledge of Trusts, Power of Attorney, county property information, UCC filings, etc.
• Strong communication skills with the ability to work between several contacts simultaneously. 
• Basic understanding of consumer loans products and terminology.
• Basic knowledge of all applicable Regulations that pertain to this position is required.
• Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

• Great attitude and the ability to work in a fast paced, team centered environment.
• Passion for providing extraordinary customer service.
• High School Diploma or equivalent required.
• College education a plus.
• 3-5 years of customer service experience.
• Excellent verbal, written and interpersonal skills.
• Knowledge of administrative functions and best practices.
• Strong information management, organization, planning and detail orientation.
• Demonstrated initiative, reliability, ability to multi-task, and manage stress.
• Professional personal presentation; proper manners, and etiquette.
• Ability to maintain discretion and confidentiality at all times.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software. Solid word processing and computer database skills with accurate keyboarding at 30+ wpm.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will primarily operate in a general office environment, using office equipment such as a phone and a computer. 
• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.  The employee must be willing and able to interact frequently with other Bank departments as well as the general public.
• On occasion, office hours will flex to meet increased service demands.