IT Support Analyst
Job Details
Entry
Atlanta/Riverwood 200 - Atlanta, GA
Full Time
2 Year Degree
Information Technology
Description

Bennett Thrasher is seeking a Desktop Support Analyst. The analysts will be a support resource for enterprise device maintenance and issue resolution. This role troubleshoots end-user device and software errors and will collaborate with both internal and external parties in resolution practices. Our IT department supports a wide range of solutions including, but not limited to: virtual servers, document management systems, O365, SQL, consumer mobile devices, VPN and VOIP.

Responsibilities

  • Act as first tier support point in an enterprise environment.
  • Support mobile workforce, such as troubleshooting VPN issues and firm approved devices.
  • Perform ongoing maintenance of all office PC systems, software, configuration, updates and patching to keep equipment in compliance with firm standards.
  • Troubleshoot software issues, which may require working with our software vendor’s support team.
  • Utilize our imaging and software library to deploy systems as well as reimage and migrate data as needed.
  • Prepare computers for new hires in advance and provide the necessary technology training.
  • Assist with network software and hardware upgrades when needed. This could range from basic Windows updates to more advanced software/hardware upgrades.
  • Knowledge of basic computer hardware (experience with Dell desktops/laptops is a plus)
  • General knowledge of Active Directory.
Qualifications

Position Requirements

  • Associate or Bachelor’s degree(s) in an IT related field or combination of education, technical experience and certifications
  • 2+ years of experience supporting Windows and Microsoft Office in a technical service desk environment
  • Skilled at working with all levels and technical aptitudes of customers; grasps technical concepts quickly and communicates them to non-technical staff in a professional, clear and friendly manner.
  • Must be able to troubleshoot computer issues over the phone.
  • General understanding of Active Directory and Windows Servers is a plus.
  • Ability to conduct research into a wide range of computing issues as required.
  • Flexibility will be required to adapt quickly to change within the Firm and within the accounting industry
  • Must be able to participate in rotating on call schedule and work extended hours during tax season or when required to complete projects

Bennett Thrasher is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

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