VoIP Network Engineer
Job Details
AC8393 West Reading - West Reading, PA
$65,000.00 - $85,000.00 Salary/year

The VoIP Network Engineer will coordinate strategies for defining, deploying, installing, configuring, and managing and maintaining IP telephony voice communication architecture and its associated network connections and component hardware within companies. This includes assisting with all engineering projects for VoIP initiatives, and configuring and optimizing all telephone systems and services, both internally and those integrated with Internet-based services. Also, you will maintain SLAs for all organizational IP telephony applications. These will include enterprise solution architecture. You may also be required to troubleshoot LAN and WAN hardware systems and respond to customer inquiries.

To ensure success as a VoIP Network Engineer, you should have advanced knowledge of VoIP networking systems, excellent troubleshooting skills, and knowledge of internet security. A top-class VoIP Network Engineer will be able to design and deploy the perfect networking system to meet the current and future networking needs of our company.

Duties and Responsibilities:

  • Act as the SME (subject matter expert) on all Unified Communications needs and meet with IT managers to determine the companys networking needs
  • Analyzing existing VoIP networks and computer systems and developing architecture plans for voice and data services this includes designing and implementing advanced phone systems
  • Installing network hardware modules including IP and PBX communication servers and troubleshooting VoIP network issues
  • Analyzing and upgrading network security systems and protocols and optimizing network installations for future expansion
  • Training staff on network and system protocols and procedures
  • Support VoIP infrastructure and its associated software, including IP-PBXs, Edgemarc, call management systems, voice mail, and interactive voice response and adding network users and managing company permissions
  • Where necessary, assist in plan for management or phasing out of legacy telephony systems and other switch-based technologies and collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.
  • Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network
  • Remain current on new transport protocols, products, and standards in support of VoIP systems development and equipment procurement and obtain and maintain relevant technical certifications. This may require off hours time for study and preparation.
  • Integrate IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols
  • Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications
  • Assist with the installation planning and maintenance of network cabling, including MDF and IDF closets
  • Perform telephony audits as necessary
  • Monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems and collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic
  • Conduct testing and disaster recovery plans to detect faults, minimize malfunctions, and backup systems
  • Bachelors degree in information technology, computer science, or a similar field
  • Previous experience working as a VoIP network engineer
  • In-depth knowledge of VoIP systems and IP Protocols and knowledge of hardware systems including servers, memory modules, processors, and peripherals and network security systems and software
  • Good project management skills and excellent troubleshooting skills
  • Familiarity with WAN and LAN systems
  • Working technical knowledge and hands-on of VoIP/IP telephony systems, software, and hardware, including voicemail systems, boarder control session devices, switches, routers, call handler devices and handsets
  • Strong hands-on knowledge of SIP, H.323, TCP/IP, and other protocols and working technical knowledge of the VoIP operating systems (Cisco, Avaya, Mitel, Shoretel)
  • Strong understanding VoIP QoS issues and mitigation strategies
  • Direct experience with Avaya and Cisco switches and routers
  • Familiar with network topologies such as Frame Relay, ATM, ISDN, etc.
  • Knowledge of cabling and wiring systems, design, and installation
  • Ability to operate tools, components, peripherals, and testing accessories
  • Able to prioritize and execute tasks in a high-pressure environment
  • Ability to read and interpret technical documents and procedure manuals and conduct research into IP telephony issues and products
  • Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities
  • Strong customer service orientation
  • Help desk experience

Certifications in (preferred not required)

  • Cisco CCNA/CCNP Collaboration
  • Cisco CCNA/CCNP Voice
  • Microsoft MCSE
  • Avaya ACIS