NOLP Retention Specialist
Job Details
The David Geffen Center - Los Angeles, CA
Full Time
4 Year Degree
Up to 25%
Nonprofit - Social Services


Under the supervision of the Program Manager of the Vance North Necessities of Life Program (NOLP), the NOLP Retention Specialist (NRS) is responsible for planning, coordinating, implementing and evaluating patient retention activities to engage/reengage persons living with HIV (PLWH). The NRS collaborates with programs in the HIV Access Division and NOLP to identify clients at-risk of or have fallen out of HIV Care. The NRS works with the HIV Access Division to promote improved health outcomes for PLWH.



  • Plan, coordinate, implement and evaluate a client retention intervention aimed at connecting PLWH who access NOLP to care and support services.  
  • Work with NOLP and the HIV Access Division to locate out of care clients by conducting outreach to PLWH who access NOLP.
  • Assist in the coordination of healthcare and support services and provider referrals.  
  • Schedule follow-up appointments and conduct follow-up activities to ensure clients return for follow-up visits.
  • Assist in the coordination and delivery of client-centered activities that focus on addressing health status, engagement and retention in care.
  • Connect clients to services that assist with resolving socioeconomic challenges.
  • Networks, develops strong, productive relationships with community agencies and organizations, and key stakeholders to establish referral linkages.
  • Enter and maintains program data, including clinical documentation and reporting forms.
  • Track and reports monthly patient service delivery data using Casewatch in a timely manner and prepare other demographic and statistical reports as required by the funding agency and Program Manager.
  • Track engagement and retention in medical care.
  • Respond to client inquiries in a prompt manner.
  • Enter progress notes in client-level database systems regarding disposition of clients, referrals, changes of address, telephone information, case manager assignment, etc.
  • As needed, provide support with the distribution of groceries.
  • Assure client confidentiality as defined by APLA policy and procedures.
  • Attend staff meetings case conferencing and other meetings as required.
  • Attend regularly scheduled in-services, as well as outside conferences, and workshops to expand capacity to meet program goals and objectives.
  • Provide written and statistical reports as needed.






A bachelor's degree in a human services area required and have at least two (2) years' experience working as an HIV Case Manager, or worked at least two (2) years within a related field of health/social services. Experience in a nonprofit environment preferred; specific training/experience with HIV/AIDS-related issues preferred. Specialized training and or experience working with persons living with HIV, homeless, mentally ill and substance-abusing clients.  Bilingual English/Spanish required.



Knowledge of:

Community resources, health and social service systems in Los Angeles County, and skill in establishing working relationships with community partners with appropriate support. Interviewing techniques, such as motivational interviewing; data management; health education principles and program evaluation


Ability to:

Explain scientific information in simple terms, both verbally and in writing; participate as an effective member of a large service organization; demonstrate non-judgment and compassion towards people, with an emphasis on providing them with the tools necessary to increase positive health outcomes;  maintain confidentiality of clients; work in the field with minimal supervision;  when necessary, advocate for the rights of clients in medical settings; demonstrate excellent written and verbal communication skills; and operate standard office equipment, including the Microsoft Office platform.




This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 50 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. This position will be required

to work in the field and in the office when providing linkage to care services.



Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. Available for weekend and evening hours as needed.


An Equal Opportunity Employer: minority/ women/ disability/ veteran