Lead Teller
Job Details
Sun Valley - Sun Valley, CA
Full Time
High School

Water and Power Community Credit Union (WPCCU). WPCCU was founded in 1936 to serve the financial needs of the employees of Los Angeles Department of Water and Power. As Los Angeles grew, so did WPCCU. Today, after 80 years, WPCCU is a full-service community-based financial institution open to anyone who lives in Los Angeles County.


At WPPCU, we are passionate about providing really cool banking solutions and revising the way people experience financial services. “Helping you afford life” and “People before profits” aren’t just buzz words for us. They’re literally words we live by. Shareholder profits don’t drive us. Our members, our families, and the communities we live and work in are all that matter here.


We’re strong supporters of the credit union movement, and of providing our members with the education, support and guidance to build strong, independent financial futures. WPCCU can give employees the best of both worlds—a financially stable place to work and one nimble enough to behave like a “start-up.”


And we want your help.

What You Will Do


The home base for this dream job is in Sun Valley. The following is a sneak peek into what a Lead Teller looks like:

  • OPERATIONAL KNOWLEDGE Background in processing teller transactions including deposits, withdrawals, loan payments, and money orders.  Responsible for maintaining audit logs and ensuring daily branch balance procedures.
  • MEMBER SERVICE Interact with member base and provide accurate, prompt, and friendly service.  Understand the needs of the members and offer solutions to better fit their needs.   
  • LEADERSHIP May act as a lead to oversee the teller area to deliver exceptional sales and service.
  • BUSINESS DEVELOPMENT Promote a retail environment by cross-selling and referring credit union products and services.
  • TEAMWORK Maintains effective communication between branch and other departments

Who You Are


Enough about us. Who you are…or who we think you are, or who you really want to be:

  • You are dedicated, motivated and detailed orientated
  • You have excellent customer service skills
  • You have 2+ years of similar or related experience
  • You have a background in banking, credit union, or other financial industry
  • You are approachable and have the knack to assist others with issues
  • You are flexible and adapt to change
  • You have been complimented on your communication skills and pride yourself on being able to vocalize “I love working in a group and facilitating the best possible outcome!”

We know you might not have every qualification we’ve listed. Passion and potential matter here. If you know you’re right for the position, let us know. We’re good at spotting talent.


What’s In It For You


Hang in there. We’re almost finished. Besides, this is the payoff:

  • You’ll be a voice in your branch when members need assistance: You will ensure that the member’s needs are being met and you have the knowledge to solve the problem. That sounds pretty amazing.
  • This is a career: Lead Teller is a career at WPCCU. We invest in developing your skills and promote heavily from within. While we hope you stay with us until you retire, credit unions across the country collaborate with each other and hire from within.
  • Seriously good benefits: Beyond healthcare, dental and life insurance, we have a pretty sweet package. WPCCU employees get a 6% company contribution to their 401K with immediate vesting, generous personal time off, and an employee discount on loans (this includes cars and homes)!

Other Important Information

You’ll be asked to work a flexible schedule Monday through Friday—40 hours per week with one to two Saturdays per month. You’ll use standard office equipment such as computers, phones, printers, copiers and filing cabinets. The position also requires manual dexterity—the ability to lift files and flex paperclips. You may be required to stand on one leg, tap your head, and compound daily variable interest in your head. Just kidding—nobody can do that on one leg.

Please note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required for this job. Duties, responsibilities and activities may change at any time.

WPCCU is an Equal Opportunity Employer.