Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• We were voted in the Top Workplaces 2020 and 2021 by our employees!

Job Title: Dental Receptionist
Department: Dental
Reports To: Clinic Manager
Work Type: On-Site, floater position between our Oregon City and Milwaukie clinics
Classification: Non-Exempt, Full-Time with four 10-hour days
Language Differential: Eligible

SUMMARY

This position is responsible for collecting and recording patient information by answering phones, scheduling appointments, checking insurance eligibility, and gathering demographic patient information.

Essential Job Duties

• Greets patients and answers phones with friendly demeanor and professionalism.
• Gathers visit reason, financial and demographic information from patients and inputs accurately into EHR (Dentrix & EPIC)
• Schedules appointments and maintains patient records.
• Confirms patients insurance eligibility and coverage information.
• Scrubs patient charts on a daily basis.
• Scans & indexes documentation into medical records according to company procedures.
• Receives and routes messages and documents to appropriate dental staff.
• Assists in new employee training on specific tasks, as needed.
• Works collaboratively in a team environment with a spirit of cooperation.
• Performs other duties as assigned.

QUALIFICATIONS

Education and/or Experience

• This position requires a high school diploma or equivalent.
• At least one year experience in a fast-paced customer service setting, preferably in a healthcare.
• Previous EHR experience is preferred.
• This position requires basic knowledge of dental terminology.

Knowledge, Skills, Abilities & Behaviors

• Ability to communicate professionally both orally and in writing with a service-oriented approach, sometimes in stressful circumstances.
• Basic knowledge of dental terminology.
• Ability to enter in data accurately with attention to detail.
• Ability to maintain confidentiality and comply with HIPAA policies.
• Ability to work in a fast-paced environment.
• Ability to answer and utilize multiple line telephone.
• Ability to learn and adapt to changing information and/or policies and procedures.
• Must be able to display sensitivity to the population and patients served.
• Must be able to demonstrate a record of reliable attendance and punctuality.
• Intermediate or higher proficiency of MS Office Suite (Outlook, Word)
• Ability to proficiently use Dentrix and EPIC Electronic Health Record.
• Ability to fluently speak, read, and write in Spanish is required.

WORKING CONDITIONS

While performing the duties of this job, the employee is required to frequently use fingers to type and feel, will sit for long periods of time, and will frequently be required to do filing; occasional bending, kneeling, or stooping may be required. The noise level in the work environment is usually moderate.

Neighborhood Health Center is a drug-free workplace and an EEO Employer. Offers are contingent on successful completion of drug and background screenings. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.