Certified Medical Assistant - Chronic Care Management

Certified Medical Assistants are multi-skilled practitioners who provide medical support services to the clinical services department under the supervision of a Clinician as part of a care team to ensure a smooth flow of patients through the Phamily platform and are viewed by Clinicians as vital partners in increasing medical office productivity.

MAIN RESPONSIBILITIES AND DUTIES:

1. Assists patients calling and visiting the clinic

1. Calls and texts patients to timely to promote continual flow of patients through the Phamily platform
2. Reviews vital signs, height, and weight
3. Makes referral appointments and maintains in Phamily platform
4. Provides patient information about laboratory specimens
5. Calls and texts patients at provider request
6. Enters patient with designated problems into tickler file per protocol
7. Maintains tracking in Phamily platform
8. Maintains daily EHR worklist

2. Under direct clinical direction of the overseeing clinician where necessary, assists with patient care and other medical services

1. Creates Care Plans and updates in Phamily platform
2. Conducts medication reconciliation
3. Initiates prescriptions orders or drug refills upon review and approval of the overseeing clinician and calls in routine refill prescriptions that are exact meaning having no changes in the dosage levels to a pharmacy
4. Under the direction of the clinician and with Standing Orders, may enter medication, laboratory, and radiology orders into the Electronic Medical Record
5. Provides patient educational handouts
6. Administer immunizations and performs Standing Orders per protocol if covering in the clinic, outreach event, or in an emergency
7. Utilizes appropriate technique in administering injections

3. Under the direct clinical direction of the Clinical Services Officer, assists with other medical services

1. Follows infection control per Clinical Policy and Procedure guidelines
2. Records timely in EHR per the corporations policy and procedure
3. Initiates Advanced Directives and updates as appropriate per policy and procedure for PCMH
4. If covering in the clinic, cleans, autoclaves, and sterilizes instruments, equipment, etc., used in clinic
5. If covering in the clinic, performs control tests of certain laboratory equipment
6. If covering in the clinic, prepares and stocks exam rooms
7. If covering in the clinic, enters patient data into clinic tracking system
8. Maintains professional growth by attending all meetings and in-service trainings
9. Participates in Total Quality Management (TQM) activities and staff meetings
10. Treats all clients, staff and the community with respect and courtesy
11. Utilizes effective means to resolve conflict
12. Utilizes effective verbal and written communication skills
13. Flexibility to work at other Ampla Health sites as needed
14. Performs other duties assigned by supervisor