Client Care Coordinator
Job Details
Program Services - Orlando, FL
Bachelors Degree - 4 Years
Client Care Services
Basic Functions

Lighthouse Central Florida is a mission-driven, values based organization providing optimal blend of rehabilitation training services and real world application to help individuals of all ages, who live with any degree of vision loss to adjust to their reality with grace and confidence so that can remain active, productive members of our community.

We are seeking a Client Care Coordinator provides client care coordination for clients and individuals calling for services of Lighthouse Central Florida; maintains confidentiality of program participants in accordance with State and Federal regulations; and participates as a member of the Program Services team and support all aspects of Lighthouse Central Florida’s Services.  The Client Care Coordinator will participate in and support the values and mission of Lighthouse Central Florida.

 

Job Requirements:

  • Provide counseling and guidance to service recipients and their families to accomplish adjustment to vision loss and maximize the benefits of participation in vision rehabilitation.
  • Provide assistance to clients in person, via email, or via telephone.
  • Complete interaction logs timely and within the required time.
  • Schedule meetings or telephone conferences between clients and management.
  • Book meeting rooms or venues for their direct service programs.
  • Compile and maintain records on client accounts (Scanning, Filling, etc.).
  • Screen feedback and requests from clients and coordinate with relevant departments within the organization to provide solutions.
  • Escalate complaints to relevant departments.
  • Coordinate with in-house teams to adjust service offerings to clients.
  • Build and maintain close relationships with clients.
  • Manage a portion of the inquiries received for their perspective Programs.
  • Gather additional information (e.g. medical, social and demographic) to ensure appropriate provision of vision rehabilitation services.
  • Coordinate and track the provision of vision rehabilitation services.
  • Work cooperatively with the Division of Blind Services, and other funding entities to facilitate the delivery of vision rehabilitation services.
  • Provide information and referral as necessary to program participants.
  • Manage case records in accordance with agency procedures.
  • Participate in available continuing education and staff development opportunities.
  • Participate in community education and public awareness activities to develop collaboration with other agencies, municipalities, civic organizations, private corporations, and schools to ensure that vision rehabilitation services are recognized as an important resource to the community and known to individuals who can benefit from services.
  • Open grant tracking for billing purposes as needed.
  • Participate in agency and department meetings to ensure communication and teamwork.
  • Participate in general agency development activities and events as appropriate and necessary.
  • Adhere to company policies and procedures including the completion of required documentation and reports (timesheets, certificates of absences, etc.).

Perform other duties as required.

Qualifications

Education:

  • Bachelor’s Degree required with emphasis on visual disabilities, social work, psychology, or related field preferred.

 

License and/or Certification:

  • Certification in Case Management, Psychology, or Social Services preferred.

 

Experience:

  • Three (3) years of experience working with individuals with disabilities preferred
  • Prior experience in case management and information and referral preferred

 

Demonstrated Knowledge and Skills:             

  • Possess excellent customer service skills and professional demeanor
  • Ability to triage for service delivery.
  • Ability to address and resolve conflicts.
  • Knowledge of community and blindness resources.
  • Excellent verbal and written communication skills 
  • Must be Proficient in MS Word, Excel, Internet, and Outlook and skilled in the use of standard business machines and computers
  • Utilization of the database(s) for client demographics, case documentation, and agency reports
  • Attention to detail.
  • Effective organizational, analytical, and time management skills.
  • Establish and maintain effective working relationships with co-workers, management, business professionals, civic organizations, private corporations, and the general public
  • Professional maturity, judgment, and objectivity
  • Project a positive, compassionate image
  • Process, facilitate, and support change
  • Maintain confidentiality in accordance with standards and circumstances

 

Physical Demands:

  • Limited physical effort required
  • Physical capabilities to reach, handle, talk, hear, stand, walk, stoop and bend.
  • Prolonged sitting and working on a computer

 

Requirements:

  • Possess reliable transportation
  • Must pass Level II background check

 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

 

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

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