Chief Information Officer
Job Details
Colorado Springs, CO - Colorado Springs, CO
Full Time
Domestic 0-10%
Information Technology

Position Summary

Serve as a member of the President’s Leadership Team, providing strategic leadership, direction and oversight for the Association, primarily in the areas of analyzing complex business needs of the organization, developing and implementing strategies for new technology solutions, and managing the organization’s technology operation.

Essential Duties/Responsibilities

Development of and day-to-day oversight for the IT Strategic Business Plan

  • Collaborate and analyze complex business needs of the organization
  • Establish and implement priorities for ACSI’s changing technology needs
  • Define, implement and analyze budget and financial goals
  • Identify, hire and provide effectual leadership of IT staff

Strategic leadership for a comprehensive information technology operation that includes internal and external ACSI Customer Relationship Management (CRM) software, database information, cloud applications platforms, website development, maintenance and support, network administration, telecommunications, virtual server platform, storage area network, and network and data security

  • resource availability and allocation for management of technology operations
  • develop and maintain technology standards, policies, and procedures
  • analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, work processes, and other metrics and needs
  • optimize care delivery, service quality, and business performance to meet or exceed user expectations and ensure highest levels of information security
  • optimize understanding and use of Microsoft Office 365 Cloud suite and other tools throughout organization

Strategic leadership for software applications support

  • resource availability and allocation for management of software application support
  • collaborate with internal clients and IT staff on business needs to select, implement, support, and integrate technology solutions that fit their business environment
  • direct research on potential technology solutions and implementations in support of new initiatives
  • oversee testing for new and modified applications and software

Strategic leadership for managing data and reporting

  • understand current data and assess what additional data collection and storage may be required; ensure data integrity
  • oversee consistent, timely, accurate reporting/dashboard to further organization goals in data-based decision making

Strategic leadership for technology procurement and vendor relationships

  • develop and maintain relationships with external IT vendors and service providers
  • assist with negotiating contracts
  • serve as a liaison between users and vendor operations and programming staff in areas of system design, modifications, or trouble shooting

Strategic leadership for business continuity and disaster recovery programs for information and telecommunications systems and cybersecurity

  • identify risks and vulnerabilities
  • design, implement, and test standards, processes, and systems
  • manage and coordinate actions in an emergency
  • facilitate IT security audits and investigations

Provide a relevant and forward-thinking voice to the senior leadership and ACSI Board of the Association regarding technology

  • research and development of new and innovative content delivery methods including digital content and additional platforms when considering educational best practices
  • stay abreast of new advancements and identify strategic approaches for implementation

All other duties as assigned




Spiritually the ideal candidate shall possess characteristics that reflect

  • a demonstrated acceptance without reservation of the ACSI Statement of Faith
  • a strong, clear Christian testimony, acknowledging Christ as Savior and seeking to live as His disciple
  • a desire for spiritual growth as evidenced by his/her prayer life, Bible study, and spiritual outreach to others
  • a mature, godly spirit
  • a Christian role model (Luke 6:40) in attitude, speech, and actions toward others. (This includes being committed to God’s biblical standards for sexual conduct.)
  • a person of faith and prayer
  • a broad acceptance of and by the evangelical Christian community
  • a strong knowledge and understanding of Scripture
  • a servant leader
  • an active participation in a local Bible-believing church
  • willingness to enroll K-12 school-aged children in a local Christian School

Required Experience and Education

  • Seven to ten years of experience in information technology 
  • Three or more years of proven supervisory experience
  • Bachelor’s degree in Computer Science or related field; degree requirement may be offset by additional years of highly relevant work experience
  • Effective and steady leadership in a highly deadline-driven work environment
  • Ability to think strategically about technology and how to incorporate it into the business units and processes to increase efficiencies
  • Proven ability to assess business and end-user needs and implement solutions
  • Strong verbal and written communication skills including effective public speaking skills
  • Ability to discuss IT operations and requirements effectively with both technical and non-technical staff
  • Experience with and functional understanding of Customer Relationship Management software or Enterprise Resource Planning software (Microsoft Dynamics CRM preferred)
  • Experience with Microsoft Office 365 Cloud suite (Exchange, SharePoint, OneDrive, Teams); Microsoft Windows Server; and Microsoft Windows 10
  • Experience with phone systems (VOIP and PSTN technologies)
  • Basic understanding or experience with most or all of the following: Domain Name Service; virtual server platforms (VMWare preferred); Server/SAN backup systems; SANs (Dell EqualLogic preferred); network administration and security
  • Experience with Web programming specifically (PHP preferred)
  • Experience with SQL queries preferred

Physical Demands and Work Environment

  • Ability and willingness to travel up to 10% by plane or automobile
  • Driver’s License required to be kept current and in effect as a condition of employment
  • Employee is regularly required to walk, sit, use hands and fingers, talk, and hear
  • Essential duties require the use of computers to process information
  • The employee frequently is required to reach with hands and arms 
  • Specific vision abilities required by this job include the ability to read at close range and distinguish colors and contrasts
  • The noise level in the work environment is usually minimal
  • Able to lift up to 30 pounds