BWH Intake Coordinator
Job Details
BWH-Bournewood Hospital Brookline - Brookline, MA
Bachelors Degree
Health Care

BWH Intake Coordinator-  All Shifts

Description: Complete triage, assessments and intakes, verify insurance benefits and obtain authorizations, communicate with all departments to facilitate admissions.   The hours for these positions vary and are typically awake overnights and weekends; incumbent must also be flexible to assist with other shifts including days during scheduled vacations.

Bournewood Health Systems is dedicated to providing quality, evidence-based and person-centered treatment for people with mental health and substance use conditions in a safe and respectful environment in partnership with the individuals and families we serve, focusing on support, hope and recovery.

Bournewood is committed to a philosophy and an environment of care in which we treat people with dignity, respect and mutuality; protect their rights; provide the best care possible; support them in returning to their natural communities; and include patients and families as partners in their treatment. Our philosophy stands for providing a safe and therapeutic environment for patients, families and staff in which restraint and seclusion are prevented through the use of a range of resources and tools. All Bournewood employees are educated in and support this philosophy. All candidates must be able and willing to promote the values of trauma-informed and patient-centered care.

Salary: Negotiable

Start Date: ASAP

Openings: all shifts and weekends -- part time and per diem

Qualifications: Candidates must have strong organizational and interpersonal skills, and the ability to multitask in a fast paced environment. You must have one year experience working in mental health setting, or in a hospital admissions department. The successful candidate will have excellent interpersonal and communication skills, the ability to triage and assess prospective clients, and proficient computer skills. A degree is Human Services is preferred.

Location: Brookline, MA


Job Description

Job Summary:

Provides support to the Director of Admissions. Completes all triage, assessment and intake responsibilities.

Essential Functions:

Facilitates admissions to the hospital.

  • Interviews prospective clients and their families to collect additional clinical history and to provide information.
  • Verifies insurance benefits and gets authorizations for levels of care
  • Communicates with other individuals and departments within the hospital structure to facilitate admissions
  • Maintains census
  • Performs triage, assessment and intake procedures
  • Maintains patient transportation funds
  • Calls referral sources three times per day to inform them of bed availability
  • Any other duties as assigned by supervisor

Essential Competencies:

Excellent interpersonal and communication skills

  • Ability to assess a client’s hospital needs through conversation with referral source
  • Understanding of mental illness, common diagnoses and behaviors
  • Basic computer skills

Minimum Qualifications:

At least one year experience in mental health field or in performing intakes and admissions. Bachelors degree preferred.

Physical Criteria:

  • Must be able to communicate effectively
  • Ability to operate the telephone, computer, printer and copy machine in daily shift activities
  • Must be able to sit for up to 8 hours

    Reports to: Director of Admissions and Community Relations