Information and Resource Specialist
Job Details
Newport Mesa Family Resource Center - Newport Beach, CA
Full Time
High School/Equivalent
$17.00 - $18.00 Hourly
Admin - Clerical
Job Description


Under the supervision of the Program Supervisor of Newport Mesa Family Resource Center, the Information and Resource Specialist will have the responsibility of providing registrations, information, linkages and referrals to families desiring services pertaining to basic needs, mental health, case management, housing, and other basic services. This position also is responsible for data entry and outreach.


  • Respond to walk-in, call-in, email and referred clients’ seeking community resources.
  • Assess clients’ immediate needs and makes and provide appropriate resources and referrals.
  • Performs outreach to the community, businesses, and schools; represents FRC at community events; assists with preparations for FRC events.
  • Maintains required documentation and inputs into Families and Communities Together (FaCT) database, Vista Share, and Human Options Efforts Towards Outcomes (ETO).
  • Performs screenings of clients requesting services and completes conflict checks.  
  • As needed, administer FaCT-approved measurement tools and enter results into the FaCT database.
  • Organizes and distributes emergency assistance supplies; receives and sorts public donations to the FRC.
  • Performs administrative duties including, but not limited to, answering phones, filing, data entry, ordering supplies, and setting up and supporting with maintenance of office furniture.
  • Support the development of prevention and education promotional strategies for a variety of outreach and engagement events, including Domestic Violence Awareness Month, Teen Dating Violence Awareness Month, Elder Abuse Awareness and other local and nationally recognized campaigns at FRC.
  • Carry out special projects and other duties as assigned.

Required Knowledge, Skills and Abilities:

Ability to:

  • Communicate effectively both orally and in writing in English and Spanish, with demonstrated ability to speak in a confident, assertive and direct manner.
  • Maintain accurate records and files of work performed.
  • Make sound, independent decisions within established policy and procedural guidelines.
  • Establish and maintain a variety of filing, recordkeeping, and tracking systems.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Operate office equipment including computer equipment, specialized software applications programs (Microsoft Word, PowerPoint, Excel, Adobe (PDF), On the Cloud Drives (SharePoint, Google) fax, scanner and copier.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
  • Ability to take initiative, multitask under pressure and be a self-starter.

Knowledge and Understanding of:

  • Record keeping principles and procedures.
  • Needs, problems, attitudes, and behaviors of people in target communities;
  • Standard office practices, methods, and computer equipment and applications related to the work.
  • Techniques for providing a high level of trauma informed customer service by effectively dealing with the public, vendors, contractors, and staff.




  • Minimum of a High school diploma or equivalent, one (1) year of experience working directly with families in crisis and community, knowledge of local resources, excellent customer service skills, and computer competency (i.e., knowledge and ability to use computers and related technology).
  • Proficiency in English and Spanish is required.
  • Completion of 40-hour California Emergency Management Agency approved Domestic Violence Counselor Training (or must be completed upon hiring)
  • Capacity to learn and to use ETO electronic data management system and VistaShareto document service work
  • Adaptability and flexibility while working in a dynamic work environment.
  • Computer proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint, as well as internet research; Comfort in computer network environment
  • Must demonstrate an acceptance and respect for cultural diversity in all its forms, including ethnicity, sexual orientation, abilities, and religious backgrounds.

Preferred Skills & Qualifications:

  • Knowledge of current domestic violence, child abuse and elder abuse issues.
  • Knowledge of existing/available community resources.
  • Strong critical thinking and problem solving skills.
  • Creativity and ability to “think outside the box”
  • Ability to speak confidently and effectively, both in individual and large group settings.

ADA Job Characteristics:

Work environment is primarily in an office setting. Lift and carry up to 25 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items, climb on stools, steps and/or ladders. Sit and/or stand frequently.  Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents.  Corrected vision to normal range.  Speak in normal vocal tone and range, and communicate clearly and concisely to and with others.  Apply normal reasoning and detail as required in the accomplishment of job duties.