IT Systems Administrator
Job Details
Experienced
Mountlake Terrace - Mountlake Terrace, WA
Full Time
2 Year Degree
Day
Information Technology
Description

A GREAT PLACE TO WORK AND BANK  

 

Join our team!  1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

 

1st Security Bank is hiring for our IT Systems Administrator position in our IT Department! If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 6 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and was also rated the #1 Bank in Washington State by Banker's Caddy, an independent bank rating firm.

 

 

POSITION SUMMARY

 

Provide exceptional end-user support and assist in ensuring the network, computers, PC peripherals, software, servers, phones, phone lines and voice mail are running properly.

 

POSITION HOURS

 

Full time

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

 

  • Demonstrate service excellence in end-user support by telephone, in-person, and through remote tools.
  • Ensure service level commitments are strongly adhered to for both internal and external customer service.
  •  Install, maintain, and support PCs, laptops, printers, and other equipment and peripherals.
  • Assist in administering the bank’s LAN and WAN including users, groups, security, policies, and connectivity between locations.
  • Assist in maintaining bank phone systems and cell phone services.
  • Support all bank software, patch and virus scan processes and software licenses.
    • Keep software updated and perform upgrades when necessary
    • Ensure all programs are running without error
    • Ensure all employees are able to run programs required for their job
    • Provide tech support for all software applications
    • Scan new software for viruses.
  • Assist in maintaining a secure network and third party connectivity.
  • Contribute to satisfactory or better audits and examinations in the IT area.
  • Maintain knowledge of Company and industry projects, services and trends affecting team activities including technology advances and compliance/regulatory trends.

 

YOU WILL BE ELIGIBLE FOR:

 

  • Full medical, dental, and vision coverage for individual or family plan.
  • Life insurance.
  • Long- and short-term disability insurance.
  • 401K matching program.
  • Paid sick and vacation time.

 

OUR CORE VALUES:

 

  • Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
  • Ethical - fair, honest and act with integrity. 
  • Lead by Example maintain a positive attitude, show respect for others, and have some fun!
  • Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
  • Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
  • Embrace Dreams - we encourage each other to reach for our dreams.
  • Diversity - we celebrate diversity and support equality for all.
  • Community Oriented - we actively support our communities and the Bank's CRA initiatives.
  • Open and Honest Communication - always professional, responsive, and timely.
Qualifications

 

EDUCATION and/or EXPERIENCE:

 

  • One year related experience providing exceptional end-user technical support, preferably in a financial institution.
  • Extensive experience with personal computers and software applications, including Microsoft Windows 10, Microsoft Server 2012+, Active Directory, and MS Office Enterprise Applications.
  • Knowledge of information security standards and practices
  • Banking experience or business knowledge regarding the business of banking and applications typically used in the banking industry a plus.
  • Technical certifications such as Comptia’s A+, Network+, Security+ or Microsoft’s MCSA, MCSE desired.
  • Experience with the M365 suite, VoIP Technologies, VMWare based virtualization, and Mobile Device Management a plus.
  • Experience with Open Solutions’ TCBS/DNA Core banking System a plus.
  • Basic knowledge of all applicable Regulations that pertain to this position is required.

 

COMPUTER SKILLS:

 

See Education/Experience section above for specific computer-related skills necessary.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • The employee will operate in a general office environment, using office equipment such as a phone and a computer.  The employee must have full range of motion and be able to bend, squat, and crawl when installing equipment. 
  • The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.  The employee must be able and willing and able to interact frequently with the general public. 
  • Occasional travel, after-hours, and weekend work is required.
Apply