BWH Intake Coordinator/Office Manager Lowell PHP
Job Details
BWH-Lowell Adult Ambulatory - Lowell, MA
High School Diploma or GED
Health Care

BWH Intake Coordinator/Office Manager - Partial Hospitalization Programs

New Startup Program -- Lowell

Bournewood Health Systems is establishing partial hospital programs in the Lowell area, and we are seeking an Intake Coordinator/Office Manager.  The incumbent’s prime responsibilities will be  to register patients for Ambulatory Services. Checks benefits and schedules appointments.  Obtain documentation for billing, maintain medical record documentation for patient records and answers phones.

​Bournewood Health Systems is dedicated to providing quality, evidence-based and person-centered treatment for people with mental health and substance use conditions in a safe and respectful environment in partnership with the individuals and families we serve, focusing on support, hope and recovery.

​Bournewood is committed to a philosophy and an environment of care in which we treat people with dignity, respect and mutuality; protect their rights; provide the best care possible; support them in returning to their natural communities; and include patients and families as partners in their treatment. Our philosophy stands for providing a safe and therapeutic environment for patients, families and staff in which restraint and seclusion are prevented through the use of a range of resources and tools. All Bournewood employees are educated in and support this philosophy. All candidates must be able and willing to promote the values of trauma-informed and patient-centered care. 

​Salary:  Negotiable

​Start Date:  ASAP

​​Openings:   full time position

​Location:   Lowell, MA

​Qualifications:  Candidates must have strong organizational and interpersonal skills, and the ability to multitask in a fast paced environment.  You must have experience in office management, or in a hospital admissions department. The successful candidate will have excellent communication skills, knowledge of mental health insurance standards, and proficient computer skills. High school or equivalent is required; a degree in business administration is preferred. 

Job Description

Essential Functions:  

  1. Facilitates admissions to Ambulatory Services
  2. Maintains all clinical forms in appropriate charts
  3. Communicates with other individuals and departments within the hospital structure to facilitate admissions
  4. Accepts referrals from outside sources and forwards information to clinical staff
  5. Secures sober home services as needed in the Dual Diagnosis Partial Program
  6. Checks insurance eligibility on a daily basis for all enrolled patients
  7. Provides daily billing census for billing department
  8. Provides all insurance benefit information and billing codes for billing department
  9. Directs phone calls to appropriate Ambulatory Clinical Staff
  10. Any other duties as assigned by supervisor

Essential Competencies:

  1. Excellent communication and organizational skills
  2. Understanding mental health billing codes
  3. Basic computer skills
  4. Is competent in delivering patient care that is trauma informed and patient centered. As indicated by:
  5. Ambassador of compassion & respect to all being greeted
  6. Interacts in a friendly, responsive and sensitive manner
  7. Understands people greeted might be frightened, angry and nervous
  8. Maintains a calm and respectful demeanor while handling difficult people or situations


Minimum Qualifications: 

  1. Experience in office management
  2. Knowledge of mental health insurance standards
  3. High School Diploma, BA in business administration preferred

Physical Criteria:

  1. Must be able to communicate effectively
  2. Ability to operate the telephone, computer, printer and copy machine in daily shift activities
  3. Must be able to sit for up to 8 hours
    Reports to:  PHP Coordinator