Family Stabilization Family Support Advocate (FS FSA)
Job Details
Newport Mesa Family Resource Center - Newport Beach, CA
Full Time
4 Year Degree
$19.00 - $21.00 Hourly
Entry Level

Full-Time 40 hours/ week.

Work Schedule: Monday - Friday two evenings required Monday & Thursday

Monday & Thursday 11:00 am to 7:30 pm

Tuesday, Wednesday & Friday 9:00 am to 5:30 pm



The role of the Family Stabilization Family Support Advocate (FS FSA) is a full time position.


The Family Stabilization Support Advocate (FS FSA) role falls under the direction of the FRC Program Supervisor and forms part of the Newport Mesa Family Resource Center (NM FRC) collaborative within the Families and Communities Together (FaCT) grant and the County’s CalWorks Welfare to Work (WTW) Family Stabilization Program. The FS FSS is responsible for providing comprehensive case management and family advocacy services to Human Options clients who may or may not have experienced domestic violence with referrals directly from the county’s CalWork’s WTW - Family Stabilization Program.


Overall, the FS FSS is responsible for screening clients, ensuring participants access services, follow up with participants as needed, complete pre and post assessment tools,  perform home/office visits as needed, participate in outreach events, work closely with internal and community partners in other Social Services Agencies, and prepare and submit data and reports as required by grants.



Essential Duties and Responsibilities include the following. Other duties may be assigned:

  • Provide family advocacy by linking families to local agencies.
  • Assist individuals with the completion of registration paperwork (as needed).
  • Provide family case management to ensure family’s linkage and referral to services.
  • Perform home/office visits when necessary with social workers, and as allowed by direct supervisor.
  • Present cases in weekly Case Management Team (CMT) meetings.
  • Collaborate with internal programs, Agency partners, Social Workers, and with community based agencies for the purpose of service linkage and delivery.
  • Participate in supervision meetings with FRC Program Supervisor.
  • Attend all appropriate collaborative and staff meetings.
  • Work evenings and/or weekends, as needed. Co-locate at least one day during the week at a CalWorks regional office. A maximum of two regular weekly evening shifts will be required.  Schedule flexibility will be needed to participate in outreach events.
  • Report suspected child abuse or elder/depended adult abuse or other safety issues as needed.
  • Abide by professional confidentiality guidelines.
  • Complete all needed documentation for client files and administrative reports (as needed).
  • Demonstrate ability to abide by Human Options’ mission and values and act as a community ambassador for Human Options and intimate partner violence (IPV) awareness.
  • Other duties as assigned.

ADA Job Characteristics:

Work environment is primarily in an office setting. Lift and carry up to 25 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items, climb on stools, steps and/or ladders. Sit and/or stand frequently. Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents. Corrected vision to normal range. Speak in normal vocal tone and range, and communicate clearly and concisely to and with others. Apply normal reasoning and detail as required in the accomplishment of job duties.

  • Bachelor’s Degree required in behavioral science or related field
  • Bilingual English and Spanish proficiency required.
  • Two years of  experience and/or training in case management with at risk children and families
  • One year knowledge of the child welfare system preferred.
  • Excellent knowledge of community resources and familiarity to utilize resource linkages in Orange County.
  • Computer skills: Intermediate level skills in Microsoft Office (Word, Excel, Outlook, PowerPoint), ability to navigate internet & web based databases
  • Self-motivated, flexible, a good listener, proactive, and team player
  • Valid class C license
  • Knowledge and understanding of issues and challenges of family violence in the community.
  • Excellent customer service skills