Health Navigator
Job Details
The David Geffen Center - Los Angeles, CA
Full Time
High School
Up to 25%
Nonprofit - Social Services

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at

APLA Health is currently seeking a Health Navigator to join our  team! We offer great benefits, competitive pay, and great working environment! 


We offer:

  • Medical Insurance
  • Dental Insurance (no cost for employee)
  • Vision Insurance (no cost for employee)
  • Long Term Disability
  • Group Term Life and AD&D Insurance
  • Employee Assistance Program
  • Flexible Spending Accounts
  • 10 Paid Holidays
  • 3 Personal Days
  • 10 Vacation Days
  • 12 Sick Days
  • Metro reimbursement or free parking
  • Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!


Under the Direction of the Program Manager of Care Coordination Services, promote engagement and retention in services for people living with HIV and residents of the city of West Hollywood.



  • Assist in the coordination of healthcare services and provider referrals through linkages to primary HIV healthcare and support services. 
  • Provide health navigation assistance to clients in need of assistance with linkage/ re-engagement into medical care, STI testing, PrEP, and other prevention services.
  • Screen, assess and evaluate patients for readiness to re-enter and actively participate in consistent HIV care and support services.
  • As needed, provide non-medical case management to eligible clients.
  • Chart client progress and reporting through data entry; maintain client files according to program protocols.
  • Follow up with providers and clients to assess whether a referral was successful.
  • Assist in developing and maintaining an up-to-date resource library and database for APLA Health staff and volunteers.
  • Assist clients with completion of APLA Health registration materials and related paperwork.
  • Assure client confidentiality as defined by HIPPA and APLA Health policy and procedures.
  • Participate in program quality management processes.
  • Attend community meetings to promote APLA Health programs and encourage client referrals.
  • Work closely APLA Health West Hollywood programs as a means to remain updated on changes, trends, and challenges in serving clients of West Hollywood.
  • Participate in events that promote APLA Health’s services.
  • Assist with the completion of monthly reports.
  • Attend regularly scheduled in-service to increase knowledge of resources/referrals necessary to respond to inquiries.
  • Attend trainings do enhance client engagement and retention skills.
  • Assist in preparing outreach materials (brochures, media articles, etc.) to inform the public about APLA Health’s services.
  • Collect statistical information and provide written reports as needed.
  • Strictly adhere to HIPAA guidelines and regulations to protect patient rights and confidentiality of protected health information (PHI), including, but not limited to, personal and financial information.




Training and Experience:

Possess a Bachelor's degree from an accredited institution and experience working in HIV services; or completion of high school diploma or GED with a minimum of three (3) years' experience working in HIV or a related field of health services. Experience in a nonprofit environment preferred; specific training/experience with HIV-related issues, homelessness, mental illness and substance-using individuals preferred. Bilingual English/Spanish preferred.


Knowledge of:

HIV care, treatment and prevention service delivery system; HIV pathogenesis, symptoms, approved HIV treatments and clinical trials; co-morbidities, such as viral hepatitis, TB and other related diseases; HIV-related research procedures and structures; program evaluation; epidemiology of HIV transmission and general epidemiological tools; HIV testing; HIV risk-reduction techniques; health behavior theories and models; health literacy; cultural competency; and communities most impacted by HIV.


Ability to:

Explain scientific information in simple terms, both verbally and in writing; participate as an effective member of a large service organization; demonstrate non-judgment and compassion towards people, with an emphasis on providing them with the tools necessary to increase positive health outcomes;  maintain confidentiality of clients; work in the field with minimal supervision;  when necessary, advocate for the rights of clients in medical settings; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines.



This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.



Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. This position requires local travel within Los Angeles County to meet with clients.


An equal opportunity employer: minority/ female/ disability/ veteran.