Director of Services for New Americans
Job Details
Home Office (Headquarters) - DC - Washington, DC
Full Time
Bachelor's Degree Required
$80,000.00 - $95,000.00 Salary/year
15 - 20%
Nonprofit - Social Services

Position Summary 

The Director of Services for New Americans is a member of the Lutheran Social Services of the National Capital Area Leadership team, reporting directly to the Chief Executive Officer. The Director of Services for New Americans is responsible for the development of LSSNCA’s response to persons seeking asylum and other forms of humanitarian relief in the United States. The ideal candidate will have experience in nonprofit program development and administration for services for refugees, immigrants, victims of human trafficking, or unaccompanied children. The candidate must have a commitment to the mission of LSSNCA. LSSNCA has been operating for over a century.


Essential Functions

  • The Director of Services for New Americans will be responsible for oversight and growth for LSSNCA’s CARE National program through a contract with GEO/BI, a subcontractor of Immigration and Customs Enforcement (ICE).
  • The Director, in partnership with the CEO and leadership, will develop a strategy and implement a plan to develop new LSSNCA programs and services for asylum-seekers and other populations seeking humanitarian relief in the United States.
  • Serves as the LSSNCA subject-matter expert and public liaison on services and programs for asylum-seekers. Engages with national and local service providers, government agencies, and advocates working towards human and just programs for asylum-seekers.
  • Serves as liaison and CARE National representative in connection with GEO/BI Leadership. 
  • Develops new, reviews and revises current, and oversees implementation of protocols, policies, and procedures related to outreach, referrals, and services for CARE National.
  • Develops and oversees MOUs and subcontracts with LSSNCA affiliates. Develops monitoring protocol to ensure subcontract compliance, as well as creating and providing training and networking to build capacity and expertise of National Network. 
  • Develop the expertise of the CARE National partner network, establishing best practices and thought leadership across the agencies.
  • Tracks and evaluates data on referrals, services, and outcomes to identify trends, gaps in care, program development needs, and staffing needs across the Network.  
  • Maintains up-to-date knowledge and understanding of current mental health treatment and service trends and promising and evidence-based practices for refugee and immigrant populations.
  • Oversees educational initiatives and strategies to ensure continual technical capacity building of the LSSNCA staff and the CARE National Network.
  • Develops innovative strategies to increase programmatic and staffing capacity for CARE National.
  • Reviews, analyzes, and evaluates revenue and expenses as compared to budget.
  • Responsible for ensuring timely and quality reporting to GEO/BI, the CEO, and other stakeholders.
  • Researches and writes papers and other educational documents on the needs of asylum-seekers and others seeking humanitarian relief.
  • Identifies financial and other resources to support programmatic growth; writes grant proposals.
  • Responsible for compliance with all donor requirements.
  • Participates on LSSNCA Leadership Team and actively participates in developing strategies and creating agency policies and procedures and other LSSNCA oversight activities as assigned. Participates in inter-office projects, such as strategic planning, staff development, conferences, annual reports, etc.
  • Other duties as assigned.


Qualifications and Education Requirements

  • Bachelor's degree required, Master’s or higher preferred, in Social Work, Psychology, or other mental health degree.
  • Minimum of five years of experience working in programs delivering services to refugees, immigrants, survivors of human trafficking, and/or unaccompanied children.
  • Minimum two years of supervisory experience
  • Knowledge of the United States refugee and immigration system and related policies. Understanding of the immigration context from lived experience preferred.
  • Commitment to ongoing learning on systemic racism, implicit bias, and the impact on refugee and immigrant populations.
  • Knowledge and experience in trauma-informed practices.
  • Fluent or advanced proficiency in Spanish (written and spoken language skills) preferred.
  • Eligible to receive, pass, and maintain e-QIP background check -initiated by the National Background Investigations Bureau.
  • Must pass required physical and TB test
  • Must pass drug screening
  • Must pass required child registry clearances for the District of Columbia, Maryland and Virginia
  • Valid driver’s license, access to an automobile, insurance, and willingness to drive to off-site locations


Must Have Skills

  • Proven track record of establishing effective relationships with colleagues and partners, local and national.
  • Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
  • Ability to listen well, motivates, and inspire.
  • Data analysis skills.
  • Technical writing expertise.
  • Proficient with Microsoft Office products and web-based applications.
  • Ability to read, write, and communicate effectively in English.


Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 


Lutheran Social Services of the National Capital Area does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, or military service.