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Assistant Venue Operations Manager (SOHO)

Job Details




We are seeking a highly motivated and experienced individual to join our team as Assistant Venue Operations Manager (AVOM). With the assistance of seasonal and full-time grounds staff and under the direction of the Venue Senior Manager, the AVOM will manage snowmaking operations, grooming of trails, tubing hill grooming, MTB trail development,and venue facilities maintenance. The AVOM will ensure the ski trails and the tubing hill are built to the highest possible standards for all competitions, public activities, and overall public safety at our world-renowned nordic facility. The position will manage the day-to-day delivery and maintenance of Olympic cross country ski trails, biathlon range, athlete training facilities, event centers, MTB trails, and multi-use trails, snow tubing. The AVOM will ensure activity conditions, and trail maintenance through daily direct hands-on work. This position also includes collaborating with the senior venue manager and training of new employees and direct in-field management of the team.

World-Class Skiing, Winter & Summer Activity Conditions, Trails--Snow and Dirt.

Key relationships and support:

AVOM will report directly to the Venue Senior Manager. Together, they will collaborate to support venue operations, facility/equipment maintenance during the year. Venue operations will occasionally coordinate and collaborate with the Guest Engagement Sr. Manager, Nordic Center Manager and Mountain Activities Manager), the Senior Manager of Sport Programs, and a team of devoted event volunteers and coaches. The AVOM will be supervising trail crews, and a seasonal venue staff.

Key Responsibilities and Duties

  • Delivery of world-class skiing and summer-trail activity conditions.

  • Full-time, in-person, on-site work, and direct supervision of staff.

  • Facilitate the implementation of trail development.

  • Deliver a coordinated snow making plan beginning on November 1. Priority of snowmaking operation: 1) Tubing Hill Operations targeted by 3rd Saturday of December. 2) Ski trail operations, targeted by Thanksgiving Day.

  • Venue labor oversight and hands-on participation in winter and summer infield work.

  • Lead on snow grooming, including hands-on operation.

  • Coordination of race courses set by the race's Chief of Competition.

  • Ensure accurate record keeping for equipment, supplies used, and coordinating service of machinery to be submitted to the senior manager.

  • In collaboration with the Venue Senior Manager, update and develop SOPs for various jobs and equipment operation.

Snow Making:

  • Ensure snowmaking readiness of snow equipment and lines for November 1 annually, by leading a snowmaking team through an aggressive snowmaking and snow banking process--including hands-on contribution (annual line repair and testing, water and power system, mitigating for equipment depreciation and timely replacement, end of season removal and storage.)

  • Communicate snow making plans and update process status with SoHo General Manager and make ongoing adjustments as needed.


  • Ensure world-class skiing conditions daily throughout the winter to support competition, athlete training and development, and public skiing, by directing the grooming team in daily grooming plans, as weather and snow conditions define.

  • Grooming ski terrain and setting track course for both classic and skate nordic skiing trails with various types of grooming equipment and snowcats. Use of Nordic Pulse App on cell phone required.

  • Manage the daily delivery of a safe snow surface on the winter tubing hill. Must understand safe hill design layout and best-of practices for contouring tubing hill slope.

  • Coordinate with all SoHo Venue departments re: grooming requirements and conditions with regard to changing schedules and anticipated weather conditions.

  • Ensure the snow surface is groomed and prepared in accordance with maps delivered, and course objectives provided by allied race authorities, governing agencies, and industry standards.

Trail, Facility,Equipment Maintenance:

  • Ensure the maintenance of critical equipment and supplies, including all grooming equipment, snowmobiles, SoHo vehicle fleet, Shop tools and equipment, fuel storage, event equipment.

  • Implements both an in-house and out-sourced schedule for major vehicle service, within a budget.

  • Oversee and performance of maintenance of the rollerski (asphalt) trail. Repair and maintenance including regular sweeping, patching, filling, cleaning and smoothing cracks.

Minimum Qualifications

  • 3 yrs of previous operations experience managing the grooming/maintenance of snow and dirt trails.

  • 2 yrs of trail maintenance, general construction, and single-track mountain biking trail development required.

  • 2 yrs previous experience of leadership managing three or more employees required.

  • Personal experience with and passion for any type of recreational trail use is a plus (cross country skiing, mountain biking, biathlon, roller-skiing, or snow-shoeing, hiking and trail running.)

  • A valid drivers license, and insurability to operate heavy equipment and on road vehicles.

  • Previous nordic ski area operations desired.

Required Knowledge and Essential Skills

  • Operational scheduling and execution

  • Operation of hand and power tools

  • Operation of heavy equipment/machinery is required

  • Experience with hand tools and workshop equipment

  • Project management

  • Snow grooming/snowmaking

  • Venue maintenance

  • Experience with pipe-welding and electrical wiring would be a bonus.

Environmental Job Requirements

  • Ability to work outdoors in all temperature/weather extremes down to -20F (below zero)

  • Aptitude for physical work, lifting up to 50 pounds, walking distances, driving heavy machinery.

  • Ability to work a variable seasonal, weekly and daily schedule both night and day, weekdays, weekends and holidays.

  • Available to work mandatory overtime hours when snow making, grooming and events require.

  • Ability to read equipment manuals, keeping accurate equipment logs, and basic computer skills such as email correspondence, and daily use of computer snowmaking software are required.

  • Agility to operate and maintain snowmaking equipment, including but not limited to prolonged sitting, standing, kneeling, squatting, and working overhead.

Physical Requirements

  • Ability to lift 50 pounds.

  • Must be able to stand on feet for extended time and walk unassisted on uneven and rough terrain for more than 8 hours of the day.

  • Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

  • Operation of common hand tools with adequate ambidextrous hand strength.

  • Hearing to converse with others in a normal conversation.

  • Balancing, bending, climbing, kneeling, walking, pushing, reaching above shoulders, and sitting.

Required In-House Training

  • Olympic Legacy Foundation Orientation

  • Sexual Harassment

  • Drug & Alcohol testing for recordable accidents/injury per OSHA guidelines

  • Safe Sport

  • Risk management (periodic)

  • Other training as required

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of the job description at any time without prior notice.