Digital Production Assistant

Amnesty International USA (AIUSA) is the global organization’s presence in the United States. We engage people in the U.S. to fight injustice all around the world, while we also work to protect people’s human rights here in the U.S. Amnesty International USA has more than one million members and activists in all 50 states, who are part of a larger global movement of 10 million people in 150 countries. We are a democratically governed, grassroots membership organization, which means that our members vote on key policy issues and elect our Board of Directors. Some of our members are experts on specific human rights issues, parts of the world, or advocacy areas, and they serve as volunteer leaders. Others are volunteer leaders of local or student groups in towns, universities, states, or regions of the country. Amnesty International USA’s elected Board members, staff, and members work together to lead the organization.

Job Summary

Amnesty International USA is seeking a Digital Production Assistant, responsible for owning the day-to-day production and execution of mission-critical emails, SMS, and webpages for digital fundraising and advocacy campaigns. This position reports directly to the Digital Production Manager and is a member of the Online Engagement Team within the Development Department.

This role is a union position and covered by the Collective Bargaining Agreement with the Communication Workers of America (CWA), Local 1180.

Essential Responsibilities

• Distribute fundraising and advocacy emails, newsletters, online petition pages, online donation forms, WordPress web assets, and SMS messages – including coding, building queries, scheduling audiences, and ensuring flawless launches for Amnesty USA’s campaigns
• Support development of digital user journeys that welcome and reengage activists and members
• Implement A/B tests to improve email and SMS performance
• Ensure that all proper tracking and source coding needed for reporting is in place
• Manage data imports on Engaging Networks of valuable audiences to grow Amnesty USA’s universe of activists and members
• Work alongside Digital Production Manager to oversee email and SMS production calendars and project management tools related to production 
• Liaise with Digital Production Manager for troubleshooting and/or figuring out trickier situations during implementation
• Maintain email list hygiene to ensure strong deliverability
• Track results of email and SMS campaigns to help the team understand performance, create benchmarks, and optimize future campaigns
• Proofread messaging for digital communications, including email, SMS, and web pages; paying close attention to detail and ensuring strong quality
• Other duties as assigned

Knowledge, Skills, Abilities

• Skilled in using at least one email software; i.e. ActionKit, EveryAction, Luminate, NGP Van, Salesforce, Engaging Networks
• Strong digital aptitude with the ability to learn quickly
• Eager to ask questions to discover program structure and processes
• Ability to track, analyze, and summarize digital performance data
• Ability to follow quality assurance procedures to ensure professional quality external products
• Strong team player with the ability to support colleagues across the unit/organization with various projects
• Strong organizational skills with the ability to maintain focus and prioritize while working on multiple, simultaneous projects
• Ability to understand and proofread strategic & persuasive messaging
• Clear verbal and written communication skills
• Basic competency in HTML
• Proficiency with Google Docs, Sheets, and Excel
• Ability to work in a fast-paced, deadline-driven environment
• Creative problem solver
• Skill using at least one content management system is a plus

Education and Experience

• High school diploma or BA/BS and at least 1 year of experience  relevant professional experience
• Experience working with eCRM technology, including coding and troubleshooting emails, supporting building donation and petition pages, building audiences, and QAing emails
• Proficiency in working with Excel
• Experience coding in HTML and CSS as it pertains to either email or web required
• Experience in a fast paced-digital and/or communications role preferred

Physical Requirements

• Must be able to stand or sit for long periods of time

Travel Requirements

• Some travel for annual meetings

We recognize the valuable skills that can be gained through internships, fellowships, volunteer work, and non-traditional work experience. This experience helps build competencies and knowledge that may translate to our job openings. We seek a diversity of experience and skills for our workplace and encourage people from all backgrounds to apply to our openings.

HOW TO APPLY AND OUR EEO STATEMENT

All applications must be completed online, and we do not accept paper submissions. Please visit the AIUSA Careers Page to review all current job postings.  You must complete the entire online application, and electronically sign, for an application to be considered “complete.” We send emails via Paycom so please check your spam folders for any updates. Please email talentacquisition@aiusa.org for technical difficulties ONLY. 

Amnesty International USA is an equal opportunity employer. AIUSA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color; lesbian, gay, bisexual, transgender, queer, and intersex people; women; people with disabilities, protected veterans, and formerly incarcerated individuals are all strongly encouraged to apply.

OUR COMMITMENT AS AN ANTI-RACIST ORGANIZATION AND TO INCLUSION, DIVERSITY, EQUITY AND ACCESSIBILITY (IDEA)

Dismantling white supremacy is central to the fight for human rights in the United States and around the world. As we mobilize staff and activists and work with partners to help transform the multiple systems where oppression operates in the world around us as part of our human rights mandate, anti-racism must be integral to our work. What does that mean for Amnesty International in the United States? It means using our people power to fight injustice and centering the voices and experiences of those most impacted by racist structures, beliefs, and laws. Fundamentally, it means doing our human rights work differently than it has been done before, because we know that who we work with, how we work, the work we do, and ultimately who we are, are all interconnected.

As an international, intercultural, intergenerational and intersectional movement of activists committed to protecting and advancing human rights for all, Amnesty is deeply committed to Inclusion, Diversity, Equity & Accessibility (IDEA). To learn more about how we integrate IDEA into our programs and workplace, visit: https://www.amnestyusa.org/idea/

Remote and Hybrid Workplace Policy

Because the health and safety of our employees and candidates are a top priority, we are currently conducting our hiring process virtually.

Staff, office visitors, and event attendees to be up to date with COVID vaccines before entering AIUSA offices or attending AIUSA events or in-person meetings. If anyone wishing to enter the office or attend our events is not vaccinated, they will need to have tested negative for COVID within 24 hours of entry. We expect that all staff and visitors entering the office or attending AIUSA events will, by accessing our facilities, be attesting that they are vaccinated or that they have tested negative within 24 hours of entry.

Please review the job description, which will state whether a role is hybrid and remote. Some roles may require travel domestically and/or internationally.