Hotline Advocate- Overnight
Job Details
Emergency Shelter - Irvine, CA
Full Time
2 Year Degree
$17.00 - $17.50 Hourly
Nonprofit - Social Services

The following is a summary of the essential functions of the job.  The employee may perform other duties, both essential and non-essential, that are not mentioned below and specific responsibilities may vary.



Under the direction of the Program Manager, the Overnight Hotline Advocate will work the overnight shift, Sunday through Thursday from 10:45pm – 6:45am.This position will be responsible for answering our 24-hour Hotline and will provide oversight of our Shelter and Second Step properties. The Overnight Hotline Advocate will be responsible for conducting telephonic and in person intakes for victims of domestic violence seeking shelter and will support shelter clients during evening and overnight hours.


Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Responsible for overseeing Hotline office and related Emergency Shelter activities during assigned shift. The Overnight Hotline Advocate will be the only staff present on-site and will be solely responsible for coordinating all Shelter activities, with assistance available from the On-call Supervisor for crisis and safety matters at the Shelter and Second Step facilities.
  • Answer hotline and provide crisis intervention and referrals to callers.
  • Assure that hotline office is clean and available to clients and callers during all shifts
  • Conduct screening and intakes on the phone and at the Emergency Shelter.
  • Provide individual crisis intervention and support, as needed.
  • Complete client disposition sheets, files, and log entries on database system and generate reports for grants and other required purposes.
  • Monitors client charts to assure quality of documentation.
  • Conduct house checks and assist to facilitate client daily activity, such as group attendance, chores, and meetings.
  • Assist in maintaining client homes are stocked with food and supplies, and pantry and closets organized.
  • Attend program and agency staff meetings.
  • Abide by professional confidentiality guidelines by only sharing client information within the organization when it meets the need of the client.
  • Abide by state child and elder abuse mandate reporting laws.
  • Demonstrate ability to abide by Human Options’ values: Show dignity, respect, honesty, integrity, a commitment to excellence and maintain a supportive environment.

ADA Job Characteristics:

Work environment is primarily in an emergency 24-7 shelter facility setting. Works in a sometimes fast paced setting dealing with crisis intervention. Lift and carry up to 25 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items, climb on stools, steps and/or ladders to dust, sweep and/or mop to clean. Sit and/or stand frequently, ability to climb one flight of stairs. Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents. Corrected vision to normal range. Speak in normal vocal tone and range, and communicate clearly and concisely to and with others. Apply normal reasoning and detail as required in the accomplishment of job duties.



  • Some college coursework in human services field is required. Associates degree or Bachelor’s preferred.
  • Bilingual Spanish, preferred.
  • Experience in providing crisis intervention and support.
  • Exceptional problem-solving and conflict resolution skills.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office, including Outlook, Word and Excel and working knowledge of computer database program entry and report generation.
  • Able to lift and carry items weighing up to 25 pounds.
  • Satisfactorily complete post-hiring Domestic Violence 40-hour training



  • We ignite social change by educating Orange County to recognize relationship violence as an issue that threatens everyone, advocating for those affected by abuse, extending a safe place for victims and empowering survivors on their journey of healing.



  • We are committed to a future in which every person and family in Orange County experiences safe, healthy relationships and lives free from fear.