Front Office Administrator
Job Details
Experienced
Olympic Health Center - Los Angeles, CA
Full Time
Diploma
Undisclosed
None
Day
Admin - Clerical
Description

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.


APLA Health is currently seeking a Front Office Administrator  to join our  team! We offer great benefits, competitive pay, and great working environment! 

 

We offer:

  • Medical Insurance
  • Dental Insurance (no cost for employee)
  • Vision Insurance (no cost for employee)
  • Long Term Disability
  • Group Term Life and AD&D Insurance
  • Employee Assistance Program
  • Flexible Spending Accounts
  • 10 Paid Holidays
  • 3 Personal Days
  • 10 Vacation Days
  • 12 Sick Days
  • Metro reimbursement or free parking
  • Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!


POSITION SUMMARY:

Responsible for greeting and helping primary care patients; scheduling appointments; maintaining records and accounts.

                                                                                                              

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Welcomes patients and visitors in person or on the telephone; answering or referring inquiries.
  • Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
  • Registers patients in eClinicalWorks according to clinical protocol.
  • Confirm medical health appointments on the schedule of the following day.
  • Checks/Verifies patient’s insurance eligibility/ sliding fee status two days prior to and at each visit
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patient’s appointments in eClinicalWorks in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Ensures the waiting area is maintained neat and well organized.
  • Comforts patients by anticipating patients’ anxieties; answers patients’ question or refers them to the appropriate clinical staff; maintains the reception area.
  • Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
  • Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Ensures clinic flow by being an active team member.

                                                                                                     

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

Qualifications

REQUIREMENTS:
 

Training and Experience:

High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual in  English/Spanish strongly preferred. Knowledgeable about insurance plans as well as Medi-cal/Medicare.

 

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records - eClinicalWorks preferred.

 

Ability to:

  • Must be extremely organized and detailed oriented
  • Must have excellent communications and written skills
  • Strong telephone etiquette
  • Must have a courteous, professional nature and customer service oriented
  • Must maintain a strict discipline in time management with a focus on quality
  • Knowledgeable about insurance plans, Medi-Cal / Medicare
  • Good computer and typing skills.

 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

 

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

 

An Equal Opportunity Employer: minority/ women/ disability/ veteran

 

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