Policy Processing Representative
Job Details
Fully Remote
Underwriting/Claims Service Representati
$35,000.00 - $48,000.00 Salary/year

Salary range for this processing position is $40,000 - $50,000 and is an hourly non-exempt position.

Hours are Monday through Friday 8:00 am – 5:00 pm CST.

Midwest Family Mutual Insurance Company is an “A” rated property & casualty insurance company and has been recognized as one of the top 50 in the nation by The Ward Group. We are looking for a self-motivated individual who enjoys a variety of work in a fast paced environment to join our service team. Qualified candidates will have a minimum of 2 years’ experience in the Property and Casualty insurance industry.

This is a telework (work from home) position and requires high speed cable/DSL internet and a home office space. Midwest Family has maintained a remote work from home environment since 2006 with no intentions of bringing employees back into a physical office. Minimal travel to the physical office may be required for time to time.


Job Functions and Responsibilities include, but are not limited to, the following:

  • Process Personal and Commercial lines endorsements.
  • Complete underwriting and claims clerical functions as assigned.
  • Process renewals for Commercial lines accounts.
  • Order and review property inspections and building cost estimators.
  • Answer correspondence and inquiries promptly.
  • Compliance with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
  • Use appropriate judgment in upward communication regarding department and/or customer concerns.
  • Additional duties and responsibilities as assigned.
  • 2+ years of property/casualty experience required.
  • Strong understanding and working knowledge of personal and commercial policies and coverages.
  • Excellent written and verbal communication skills.
  • Ability to work independently and be self-motivated.
  • Good Interpersonal and analytical skills.
  • Strong organizational skills and attention to detail.
  • Proficient with MS Office products.
  • Access to High-Speed Internet and dedicated home office space is required.
  • Must be able to travel to the regional and/or corporate office when requested. Travel is minimal.


  • High school diploma or GED.
  • Insurance Education is a plus – i.e. CISR, INS, CPCU, CIC, AU


Midwest Family Mutual offers a competitive salary along with an excellent benefits package that includes Medical, Dental, Vision, Health Savings, Flexible Spending, Life, 401(K), Pension Plan.