Front Office Administrator
Job Details
Experienced
Gleicher/Chen Health Center - Los Angeles, CA
Full Time
High School
None
Day
Admin - Clerical
Description

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.


APLA Health is currently seeking a Front Office Administrator  to join our  team! We offer great benefits, competitive pay, and great working environment! 

 

We offer:

  • Medical Insurance
  • Dental Insurance (no cost for employee)
  • Vision Insurance (no cost for employee)
  • Long Term Disability
  • Group Term Life and AD&D Insurance
  • Employee Assistance Program
  • Flexible Spending Accounts
  • 10 Paid Holidays
  • 3 Personal Days
  • 10 Vacation Days
  • 12 Sick Days
  • Metro reimbursement or free parking
  • Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!


POSITION SUMMARY:
Responsible for greeting and helping primary care patients; scheduling appointments; maintaining records and accounts.
    
ESSENTIAL DUTIES AND RESPONSIBILITIES:

•    Provides excellent customer service by welcoming patients and visitors in person or on the telephone.

•    Answers multi-line phones, screens and transfers calls to appropriate clinical staff (as necessary).

•    Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.

•    Provides patients with registration and other forms as needed.

•    Registers patients in eClinicalWorks according to clinical protocol, enters demographic information and scans patient documents (registration forms, consent to treat, ID, insurance card, etc.) into the patient’s chart in eCW.

•    Schedules appointments for new and established patients based on provider availability.

•    Confirm the next day’s scheduled medical/dental/behavioral health appointments. 

•    Collects payments from patients before services are rendered when necessary.

•    Checks/Verifies patient’s insurance eligibility/sliding fee status two days prior to and at each visit.

•    As part of maintaining clinic flow, keep patient appointments on schedule by notifying back office of patient's arrival and/or any delays; confirming visit type with patient and making any necessary changes and notifying the back office.

•    Ensures that all patient visits are reconciled at the end of each day.

•    Ensures the waiting area is maintained neat and well organized.

•    Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.

•    Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.

•    Maintains operations by following policies and procedures; reporting needed changes.

•    Assist in maintaining office and building fire/safety regulations.

•    Ensures clinic flow by being an active team member.

    
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

Qualifications

REQUIREMENTS:

Training and Experience:
High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual English/Spanish strongly preferred. Knowledgeable about insurance plans as well as Medi-cal/Medicare. 


 

Knowledge of:
Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records - eClinicalWorks preferred. 


Ability to:
Must be extremely organized and detailed oriented. Must have excellent communications and written skills along with strong telephone etiquette. Must be able to be courteous, be professional and customer service oriented.  Must also maintain a strict discipline in time management with a focus on quality.

 


WORKING CONDITIONS/PHYSICAL REQUIREMENTS: 
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

 


An Equal Opportunity Employer: minority/ female/ disability/ veteran.

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