Community Engagement Organizer/PEP Facilitator - Bilingual Spanish Required
Job Details
Minnie St. Family Resource Center - Santa Ana, CA
Full Time
2 Year Degree
$18.00 - $22.00 Hourly
Nonprofit - Social Services
Responsibilities & Duties


Under the supervision of the Program Supervisors for Minnie Street and Newport Mesa FRC, the Community Engagement Organizer will have the responsibility of coordinating the work of the Community Engagement Advisory Committee (CEAC) and Youth Action Council (YAC) at both the Newport Mesa and Minnie Street Family Resource Centers. This position will also work to recruit, develop schedules, and provide direction to all volunteers at the FRCs. Responsibilities include recruiting, organizing and leading a team of volunteers to work collaboratively to support MSFRC and NMFRC, and coordinating and facilitating CEAC and/or YAC meetings and events. Additionally, the employee will be in charge of the Personal Empowerment Program for both FRCs including registration of participants, data entry and facilitation of the classes.


  • Assist in advocacy for the expansion of the FRC CEAC, programs, and activities focusing on issues that affect the health, well-being, and public safety of residents in the FRC community.

  • Support the efforts of local programs to explore donation and service opportunities for the FRC

  • Develop and promote FRC volunteer project activities and maintain contact with community members

  • Coordinate and communicate with FRC Coordinator and attend all required meetings and trainings

  • Administers FaCT-approved measurement tools, and enters the results into the FaCT database.

  • Oversees community organizing, volunteer recruitment and training, problem-solving, and developing an outreach plan.

  • Coordinates and facilitates the monthly CEAC and YAC meetings, volunteer events, trainings, etc.

  • Recruit and engage volunteers for monthly food distributions at NMFRC.

  • Performs administrative duties including, but not limited to, creating informational letters, forms, and flyers related to programs; Maintains and updates volunteer individual profile files; Performs front desk coverage.

  • Support the development of prevention and education promotional strategies for a variety of outreach and engagement events, including Domestic Violence Awareness Month, Teen Dating Violence Awareness Month, Child Abuse Awareness “Blue Ribbon” month, Elder Abuse Awareness and other local and nationally recognized campaigns.

  • Contact, register and input data of assigned clients for PEP classes.

  • Facilitate 4 cycles (10-weeks per cycle) of the PEP program per year, per FRC.

  • Carry out special projects and other duties as assigned.


Required Knowledge, Skills and Abilities:

Ability to:

  • Recruit and guide community volunteers to work collaboratively and efficiently to support the FRCs.
  • Organize community events and engage community to work collectively to support the efforts of the FRCs.
  • Lead volunteer outreach teams with a focus on safety and responsiveness, employing a culturally affirming, trauma-informed approach.
  • Prepare program and other written materials.
  • Make sound, independent decisions within established policy and procedural guidelines.
  • Establish and maintain a variety of filing, recordkeeping, and tracking systems.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Establish, maintain, and foster positive and effective working relationships.
  • Take initiative, prioritize and execute tasks under tight deadlines and be a self-starter
  • Be proactive about challenges/barriers before they become a crisis/issue


Knowledge of:

  • Recruitment techniques and volunteer coordination.
  • Community demographics and resources.
  • Event planning and outcome assessment.
  • Community needs, problems, attitudes, and behaviors of people in target communities.


  • Option One (1):  An Associate’s degree or sixty (60) college units in human services or related field from an accredited college/university; one (1) year of experience, including leadership/supervisory experience, providing direct services to the target population; capable of relating well to individuals from diverse backgrounds, cultures, varied income, and education levels; and computer competency.  Proficiency in English and bilingual in Spanish are required based on community language need.
  • Option Two (2):  Three (3) years of experience, including one (1) year of leadership/supervisory experience, providing direct services to the target population; capable of relating well to individuals from diverse backgrounds, cultures, varied incomes, and education levels; and computer competency.  Proficiency in English and bilingual in Spanish are required based on community language need.

  • Completion of 40-hour California Emergency Management Agency approved Domestic Violence Counselor Training (or must be completed upon hiring)

  • Capacity to learn and use ETO and VistaShare electronic data management system to document services

  • Adaptability and flexibility while working in a dynamic work environment

  • Computer proficiency with Microsoft Office, including Word, Excel, Outlook, Office 365, and PowerPoint, as well as internet research; Comfort in computer network environment

  • Strong in the areas of oral and written communication,  and positive interpersonal relationship skills

  • Must demonstrate an acceptance and respect for cultural diversity in all its forms, including ethnicity, sexual orientation, abilities, and religious backgrounds


Preferred Skills & Qualifications:

  • Knowledge of current domestic violence, child abuse and elder abuse issues.
  • Experience with developing and enhancing community collaborations
  • Experience in program evaluation and in conducting needs assessments
  • Experience developing and giving presentations as a trainer
  • Budgeting and contract management experience
  • Experience in direct service, preferably with community members and/or youth populations.
  • Previous experience working with adolescents and high-risk populations, including management skills.
  • Experience facilitating groups and leading workshops.

Personal Characteristics:

  • Commitment to Human Options’ mission, vision, and values; demonstrates values of diversity, respect, curiosity, ingenuity and individuality
  • Capacity to balance and provide self-care while meeting the demands of a dynamic organization

ADA Job Characteristics:

Work environment is primarily in an office setting. Lift and carry up to 25 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items, climb on stools, steps and/or ladders. Sit and/or stand frequently.  Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents.  Corrected vision to normal range.  Speak in normal vocal tone and range, and communicate clearly and concisely to and with others.  Apply normal reasoning and detail as required in the accomplishment of job duties