Host
Experienced
Romacelli River Ranch - Lafayette, LA
Full-Time/Part-Time
High School
None
Any
Restaurant - Food Service
Job Description

POSITION PURPOSE: Present a positive first impression of the restaurant’s friendliness, excellent service and high standards. Greet guests upon arrival with a smile, ensure guests’ have a pleasant and memorable dining experience and give a warm, sincere goodbye as they leave.

ESSENTIAL JOB FUNCTIONS: Primary duties and responsibilities include, but are not limited to the following:
Primary Responsibilities:

  • Maintains a cheerful, courteous disposition and a neat, clean and professional image.
  • Greets guests upon entering the restaurant with a friendly smile and assists in any way while they are waiting.
  • Guides guest as soon as possible to appropriate table. Answers any questions & offers any additional assistance
  • Maintains waiting list (See Procedures) and coordinates seating with wait staff to ensure prompt attentive service to guest.
  • Arrange for a booster seat (See Procedures) or high chair, as needed.
  • Notifies manager of any guest that is perceived to be unhappy.
  • Assists in ensuring guest satisfaction in any way and invites guest to return (See Procedures) in the proper manner.
  • Maintains host/hostess station clean, organized & free of clutter. Ensures all menus are clean. Restocks necessary supplies (i.e. napkins, napkin bands, silverware) and ensures all supply areas are kept up to required levels. Informs manager of shortages & discusses problem areas with manager.
  • Assists the Servers by running plates of food from the kitchen.
  • Assists in expediting food orders in the kitchen as needed.
  • May lift and carry trays or bus pans of dishes during the shift.
  • May assist in the pre-roll and store silverware, per venue specifications.
  • Attend all scheduled meetings.
  • Assists and supports team members, the Server, Expo, and Host/Hostess as required.
  • Respond appropriately to guest requests, communicating requests to Server as needed.
  • Inspects restrooms every hour and maintains cleanliness standards.
  • Performs closing duties according to available manager’s closing lists.
  • Answers telephone properly (See Procedures) and answers questions accordingly.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary.
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious environment, which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
  • Fully understands the phrase “Sense of Urgency” and works to that level at all times, especially during the busiest hours of operation.

Job responsibilities are not limited to the responsibilities outlined here. All Duties that assist the restaurant to function successfully are part of the job.

Qualifications

JOB SPECIFICATIONS:

  • Must be neatly dressed and well groomed in clean, company approved attire.
  • Must be able to calmly respond to angry guests and notify manager of situation.
  • Must be able to read menu items and speak English.
  • Excellent communication and customer service skills.
  • Organizational skills.
  • Multi-task oriented.
  • Knowledge of workplace safety procedures.
  • Team player, reliable, responsible, friendly demeanor.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to stand during 5-8 hour shift.
  • Must be able to reach, bend, stoop and perform cleaning duties.
  • May be required to carry bus trays or supplies (10-30 lbs.) in the absence of the other employees or if business is unexpectedly high.
  • Must be able to understand & read menus.
  • Must be able to articulate clear greetings and goodbyes to guest, as well as being able to understand requests for assistance. Must know how to give clear directions to the restaurant.
  • Must be able to clearly communicate guests’ needs to servers, bussers, & managers, etc.
  • Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The working condition can be a very fast paced environment at times, mostly indoor work, but may include some outdoor events where climate will vary from extreme heat in summer to freezing in winter.

  • Works indoors 98%; outdoors 2%
  • Hazards include, but not limited to, cuts from broken glass, burns, slipping and tripping.
  • May work with hot, cold, and hazardous equipment
  • The noise level is moderate to loud.
  • Hectic work environment with occasional periods of big workloads.
  • May be required to work evenings, weekends and/or holidays.
Join our team!
I am Double R
Now's your time to shine
A passion for exceptional food and hospitality
Apply