BWH Switchboard Operator
Job Details
Entry
BWH-Bournewood Hospital Brookline - Brookline, MA
Per Diem
None
Undisclosed
None
Any
Health Care
Description

Receptionist

Description: Coordinate all Lobby Area activity, greet visitors, direct incoming phone calls, communicates emergencies internally and externally, operates hospital paging system, coordinates activity for the patient safe, coordinates and assigns transportation for patients, data entry for insurance discharge documents and other logs maintained by Receptionists, coordinate all projects assigned to Receptionists. Serves as a back up for Admissions and Ambulatory Programs.

Salary: Negotiable

Start Date: ASAP

Openings:

Evening/Weekends Receptionist - per diem

Qualifications: High School diploma with previous experience working in behavioral health environment. Strong interpersonal, communication and organizational skills are required. Candidate should be proficient operating switchboard and knowledgeable in Microsoft Office applications.

Bournewood Health Systems is dedicated to providing quality, evidence-based and person-centered treatment for people with mental health and substance use conditions in a safe and respectful environment in partnership with the individuals and families we serve, focusing on support, hope and recovery.

Bournewood is committed to a philosophy and an environment of care in which we treat people with dignity, respect and mutuality; protect their rights; provide the best care possible; support them in returning to their natural communities; and include patients and families as partners in their treatment. Our philosophy stands for providing a safe and therapeutic environment for patients, families and staff in which restraint and seclusion are prevented through the use of a range of resources and tools. All Bournewood employees are educated in and support this philosophy. All candidates must be able and willing to promote the values of trauma-informed and patient-centered care.

Location: Brookline, MA

Job Description

Job Summary:

The Evening/Weekend Reception Coordinator is responsible for coordination of all activity in the Reception Area to include: receiving & directing incoming calls, operation of the hospital paging system, coordination and assignments of project work assigned to the Reception Area, preparing proposed monthly schedules for Reception Department, and assisting with Admissions.

 

Essential Functions:

  • Operates the hospital switchboard
  • Operates hospital paging system
  • Cross Trained in certain areas of hospital intake
  • Verifies Medicare and Mass Health eligibility
  • Distributes face sheets and insurance benefits sheets to proper disciplines
  • Answers intake phones and directs calls
  • Data entry in SDK for day of discharge interviews for insurance companies.
  • Maintains the safe, vehicle key logs and hospital key logs
  • Maintains copy request log
  • Coordinates and assigns copy requests from units in a prompt and accurate manner.
  • Greets visitors in a pleasant and professional manner
  • Answers emergency phone and communicates with emergency hospital staff, and town police and fire department
  • Maintains visitor log
  • Maintains lobby area
  • Maintains total confidentiality in all duties performed
  • Performs all duties in a professional manner
  • Performs all duties as assigned.

 

Essential Competencies:

  • Excellent phone manner and communication skills
  • Strong organizational skills
  • Ability to work quickly in an emergency situation

 

Minimum Qualifications:

High School Diploma or G.E.D. preferred. Related experience preferred. Strong interpersonal, communication and organizational skills are required.

 

Physical Criteria:

  • Must be able to communicate effectively
  • Must be able to sit for up to 8 hours
  • Must be able to operate switchboard and paging system

     

    Reports to: Intake Supervisor & Director of Admissions

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