Job Title: Supportive Services Supervisor Emergency Housing Voucher Program
Department: Residential Programs
Reports To: Residential Program Manager
Pay Range: $56,240-$65,000
Updated Date: August 2021
The following is a summary of the essentials of the job. The employee may perform other duties, both essential and non-essential, that are not mentioned below and specific responsibilities may vary.
Reporting to the Residential Program Manager, supervise and coordinate all supportive services of the Emergency Housing Voucher Program. The United States Department of Housing and Urban Development (HUD) made housing choice vouchers available to local public housing authorities in order to assist individuals and families who are experiencing homelessness; at risk of homelessness; fleeing, or attempting to flee domestic violence, dating violence, sexual assault, stalking or human trafficking. The Supportive Services Supervisor maintains exceptional knowledge of the intersection between domestic violence and housing, and effectively manages community partnerships relative to permanent housing and domestic violence. This position will provide direct supervision to EHV case managers and oversight of partnering domestic violence agencies participating in the EHV program. This position operates in a 40 hour week, one weekend day may be required.
Essential Duties and Responsibilities:
- Program administration and oversight
- Maintain knowledge and expertise in the areas of affordable housing, domestic violence, homelessness, HUD, the Coordinated Entry System (CES), and local housing authorities and initiatives.
- Provide supervisory support for the EHV case managers and partnering domestic violence agencies.
- Act as the main point of contact and effectively navigate communication between local housing authorities, Orange County Health Agency, and partnering domestic violence agencies.
- Oversee and monitor EHV Program operations of partnering domestic violence agencies.
- Ensure EHV Program is meeting contractual outcomes and lead efforts in reporting and audits.
- Monitor EHV Program contract and compile required supporting documentation.
- Assure database input is accurate and up to date.
- Assist with implementing and streamlining EHV Program processes and procedures.
- Create and foster teamwork, accountability, commitment to excellence and continuous improvement in service delivery and client outcomes throughout collaboration with partners and across the agency.
- Communicate and provide context to relevant and pertinent information and messaging throughout the organization, providing feedback opportunities to/from staff.
- Provide direct supervision to staff and assign tasks and clarify roles as needed.
- Supervise, coach, train and evaluate case managers to assure clients are receiving services and referrals in alignment with the principals of Trauma Informed Care.
- Communicate program and staff success and challenges to program manager and provide/implement recommendations, as needed.
- Engage staff in problem-solving challenges and barriers, and communicate results to program manager.
- Conduct regular quality assurance checks (files, paperwork, accurate and complete documentation, etc)
- Ensure compliance with documentation quality assurance guidelines.
- Provide quality assurance of the EHV Program.
- Lead & participate in coalition, partnership, and community meetings, as needed.
- Provide consultation around domestic violence and family violence to the professional community, as needed.
- Maintains collaborative relationships with the community, partners, stakeholders, grantors, etc
- Provide crisis intervention, assessment, case management, and referrals to clients, as needed.
- Document all interactions with clients and follow up with proper documentation in files to enable proper data collections.
- Assess client needs and provide services and/or resources as appropriate.
- Serve as a member of the On-call team (approximately once every 8 weeks).
- Attend agency meetings as required, including evenings and weekends, as needed.
- Abides by professional confidentiality guidelines by only sharing client information when it meets the need of the client.
- Demonstrates ability to abide by Human Options values: Show dignity, respect, honesty, integrity, and a commitment to excellence and maintains a supportive environment.
- Acts as a community ambassador for Human Options and domestic violence awareness.
- Other duties as assigned