Domestic Violence Advocate (Bilingual Spanish)
Job Details
Center for Children & Families - Costa Mesa, CA
Part Time
2 Year Degree
$21.00 - $22.00 Hourly
Nonprofit - Social Services

Human Options Mission: We ignite social change by educating Orange County to recognize relationship violence as an issue that threatens everyone, advocating for those affected by abuse, extending a safe place for victims and empowering survivors on their journey of healing. 

Human Options Vision: We are committed to a future in which every person and family in Orange County experiences safe, healthy relationships and lives free from fear.


The following is a summary of the essential functions of the job. The employee may perform other duties, both essential and non-essential, that are not mentioned below and specific responsibilities may vary.



Under the direction of the Program Manager, the Domestic Violence Advocate (DVA) is a 20 hour/week position.  The DVA is responsible for working in the community to provide domestic violence victim intervention during the assigned shift, including responding to calls with law enforcement (ride-a-longs) to provide crisis intervention and resource referrals, and conducting screenings and intakes for victims seeking emergency shelter housing. This position will spend a significant portion of time in partnership with law enforcement responding to domestic violence emergency calls. The DVA will work closely with all Human Options Shelter and FRC staff to assure that all services and programs provided by Human Options operate under the guidelines of trauma informed care and voluntary services. 

Essential Duties and Responsibilities:

  • Responsible for working with Human Options partners in the community on a remote/mobile basis to ensure victims of domestic violence are aware of services available to them.
  • The DVA will conduct on-site assessments and follow the domestic violence incident to explore the victim’s needs for legal and other supportive services, included but not limited to emergency housing, medical aid, and counseling services.
  • Work collaboratively with community partners such as law enforcement and other nonprofit agencies to identify resources and referral for victims of domestic violence.
  • Conduct on-scene emergency shelter screenings following domestic violence situations, and when necessary, facilitate the process of linking victims (and family members) to emergency shelter housing.
  • Maintain open and effective communication with all internal Human Options programs and with law enforcement partners to ensure victim services are obtained.
  • Carefully assess domestic violence situations for safety and take necessary precautions.
  • Provide individual crisis intervention and support, as needed.
  • Work collaboratively with staff on client charts to assure quality of documentation.
  • Collect and input data into corresponding database as needed for Human Options and relative grants.
  • Generate grant reports on a monthly basis.
  • Conduct routine follow-up checks on domestic violence victims visited to make sure needs are met.
  • Be available to work at least one overnight shift on the weekend and possess flexibility to work overtime as necessary.
  • Be an ambassador for Human Options while performing community outreach or speaking about domestic violence issues.
  • Abide by professional confidentiality guidelines.
  • Abide by state child and elder abuse mandated reporting laws.
  • Attend program and agency staff meetings.
  • Provide support to the 24-hour hotline as needed.
  • Demonstrates ability to abide by Human Options’ values:  Diversity, Respect, Curiosity, Ingenuity, Individuality
  • Other duties may be assigned.

ADA Job Characteristics:

Work environment is primarily in an emergency 24-7 shelter facility setting. Works in a sometimes fast paced setting dealing with crisis intervention. Lift and carry up to 25 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items, climb on stools, steps and/or ladders to dust, sweep and/or mop to clean. Sit and/or stand frequently, ability to climb one flight of stairs. Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents. Corrected vision to normal range. Speak in normal vocal tone and range, and communicate clearly and concisely to and with others. Apply normal reasoning and detail as required in the accomplishment of job duties.




  • Bilingual Spanish, required.
  • Successful completion of a vetting process with the Santa Ana Police Department; includes a thorough background investigation, required.
  • B.A. or AA required- Human Services, Criminal Justice, Psychology or related field preferred.
  • One year experience in counseling or professional client support position in a domestic violence agency/program setting.
  • Experience working with law enforcement.
  • Knowledge of the principles of crisis counseling.
  • Knowledge of the principles of Trauma-Informed Care.
  • Exceptional problem-solving and conflict resolution skills.
  • Strong time-management skills and ability to work independently.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office, including Outlook, Word and Excel and working knowledge of computer database program entry and report generation.
  • Able to lift and carry items weighing up to 25 pounds.
  • Knowledge and comfort working with mobile technology devices.
  • Satisfactorily complete post-hiring Domestic Violence 40 hour training.