Consumer Lending Systems Administrator and Process Improvement Specialist
Job Details
Redstone II - Mountlake Terrace, WA
Full Time
4 Year Degree

Please Note: Full vaccination against COVID-19 is a requirement for employment at 1st Security Bank of Washington.  Accommodations for sincerely held religious beliefs or medical conditions contraindicating the vaccination may be requested.  Requests for required forms should be directed to



Join our team!  1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!


1st Security Bank is looking to find a dynamic individual to fill our Systems Administrator & Process Improvement Specialist position in our Consumer Lending department! If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 6 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.



Responsible for on boarding, implementing, and executing on product and service projects that relate to ensuring business continuity, process improvement and the expansion of Consumer Lending.


This individual will provide internal customers and coworkers with the software-specific technical support and process/workflow assistance, including explaining features of the LOS and answering questions about functionality and procedures. Additionally, they will apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions, and escalate complex problems when required.



  • Manage Consumer Lending projects from conceptualization to implementation, provide updates and create visual project timelines, and assist with process improvement.
  • Assist in bank wide projects that affect Consumer Lending.
  • Participate in Operational Overside Committee and provide updates to SVP, Consumer Lending
  • Meet/work with Vendor Representatives to develop working plans to implement or improve current and/or new systems.
  • Coordinate project team efforts to build project plans, listing the required resources, tasks, and dependencies to meet the committed deliverables for a project.
  • Assist in vendor selection activities, including development of requirements, comparison of alternate solutions, project scope and cost/benefit analysis.
  • Document LoanStar, ACTion, and LoansPQ end-user processes and procedures, and report findings SVP, Consumer Lending
  • Update, draft, and maintain job aids, procedure documents, workflow charts, and other documentation as per policies and procedures established by SVP, Consumer Lending and other managers.
  • Perform and coordinate system and end-user testing.
  • Assist in end-user training.
  • Respond to helpdesk requests; assist internal customer and coworkers and provide a high level of customer service and appropriate sense of urgency.
  • Escalate complex issues to other team members and/or submit support cases to vendors other department managers and SVP, Consumer Lending.
  • Ability to pick up on trending issues and make suggestions for a better process.
  • Prioritize the impact individual issues may have on day to day.
  • Performs other duties as assigned.



  • Full medical, dental, and vision coverage for individual or family plan.
  • Life insurance.
  • Long- and short-term disability insurance.
  • 401K matching program.
  • Paid sick and vacation time.



  • Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
  • Ethicalfair, honest and act with integrity. 
  • Lead by Example maintain a positive attitude, show respect for others, and have some fun!
  • Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
  • Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
  • Embrace Dreams - we encourage each other to reach for our dreams.
  • Diversity - we celebrate diversity and support equality for all.
  • Community Oriented - we actively support our communities and the Bank's CRA initiatives.
  • Open and Honest Communication - always professional, responsive, and timely.


  • Bachelor’s degree and at least 5-10 years’ experience in project management and information technology; or equivalent combination of education and experience is required.
  • Thorough operational and product knowledge and of consumer lending and all applicable Regulations that pertain to this position is required.



To perform this job successfully, an individual should be proficient in Microsoft Office Products, other Database software, and be able to learn and new technologies quickly.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing storage.
  • Occasional travel, after-hours and weekend work will be required to attend industry and vendor tradeshows and conferences, and other duties as assigned.
  • The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public.