Digital Products Strategy and Innovation Manager
Job Details
MLT - Headquarters - Mountlake Terrace, WA
Full Time
4 Year Degree
Professional Services

Please Note: Full vaccination against COVID-19 is a requirement for employment at 1st Security Bank of Washington.  Accommodations for sincerely held religious beliefs or medical conditions contraindicating the vaccination may be requested.  Requests for required forms should be directed to



Join our team!  1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!


1st Security Bank is hiring for our Digital Products Strategy and Innovation Manager position in our Digital Products & Services department! If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 6 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.



Responsible for supporting the bank’s digital product strategy through the implementation of new technology and enhancement of current functionality. The position will require a technical mindset with strong collaboration skills as you will be working with diverse cross-functional teams to ensure products are launched on schedule, enhance our end users’ experience, and meet the bank’s business objectives. Experience in product management, project management, or product ownership is required.



  • Demonstrate “wow” service by acting as a subject matter expert for our consumer and business digital banking products; to include Online Banking, Mobile Banking Application, Bill Pay, Person-to-Person payments, Money Management Software, Digital Wallets, and Online Account Opening
  • Support team members in a positive manner by leading by example, assisting with task and project objective prioritization, and employee coaching
  • Provide input on departmental growth, talent acquisition, and employee development
  • Assist with managing departmental coverage and employee scheduling
  • Adapt to market changes and champion products which improve the customers’ experience
  • Provide excellent customer service to both internal and external customers
  • Lead cross-functional teams to implement product enhancements and new functionality with minimal supervision
  • Develop product documentation including success metrics, internal and external training materials, market analysis, procedures, and risk assessments
  • Define product requirements via stakeholder interviews, business drivers, competitive analysis, and industry research
  • Ability to balance numerous competing priorities to make logical decisions for the improvement of a product or betterment of the customers’ experience
  • Responsible for supporting the creation of strategic roadmaps to deliver a best-in-class digital experience to customers
  • Demonstrates professional oral and written communication skills and follow-through when corresponding with employees and customers
  • Assist, as needed, in coordinating testing activities for installations of and upgrades to products that interface with the bank’s digital banking systems
  • Administer activities related to Digital Product Application Management, which include, but are not limited to identifying and communicating new features and program fixes; working with vendors on system enhancements; maintaining internal documentation; completing system admin functions; providing timely reporting to management; troubleshooting and escalating issues with vendors; completing incident reports
  • Provide employee support, coaching and supplemental training as needed for team members
  • Support 1st Security Bank’s Vision, Mission, Philosophy, and Core Values
  • Support management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity
  • Perform other duties as assigned



  • Full medical, dental, and vision coverage for individual or family plan.
  • Life insurance.
  • Long- and short-term disability insurance.
  • 401K matching program.
  • Paid sick and vacation time.



  • Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
  • Ethicalfair, honest and act with integrity. 
  • Lead by Example maintain a positive attitude, show respect for others, and have some fun!
  • Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
  • Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
  • Embrace Dreams - we encourage each other to reach for our dreams.
  • Diversity - we celebrate diversity and support equality for all.
  • Community Oriented - we actively support our communities and the Bank's CRA initiatives.
  • Open and Honest Communication - always professional, responsive, and timely.


  • High school diploma or equivalent and at least 10 years banking experience and/or experience within product or project management
  • Experience with fintech integration, opening banking, and digital transformation preferred
  • Ability to learn quickly, build consensus and interact effectively with internal teams and vendors
  • Strong verbal and written communications skills
  • Excellent analytical and project management skills
  • Ability to think strategically and see the big picture regarding the customer’s experience
  • Strong organizational skills, with the ability to manage multiple projects at different stages
  • Experience in participating in audits and managing efficiencies for our risk appetite
  • Leadership in coaching and developing team members



To perform this job successfully, an individual should be proficient in Microsoft Office Products and have the ability to learn other programs.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee will operate in a general office environment, using office equipment such as a phone and a computer.  The employee must have full range of motion and be able to bend, squat, and crawl when installing equipment. 
  • The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.  The employee must be able and willing to interact frequently with the general public. 
  • Occasional travel, after-hours, and weekend work is required.