Maternal Child Health (MCH) Community Liaison/Supervisor, Centralized Intake
Job Details
Headquarters - Baltimore, MD
Full Time
$61,000.00 - $61,000.00 Salary/year
Nonprofit - Social Services
Maternal Child Health (MCH) Community Liaison/Supervisor, Ce

Flexible Schedule

Hybrid Schedule

The Care Coordination Program (CCP) at HealthCare Access Maryland (HCAM), is an outreach program that provides short-term care coordination services to Baltimore City Residents. The Care Coordination Program assists Medicaid/HealthChoice eligible beneficiaries in accessing, using, and maximizing their Medicaid benefits. The CCP multidisciplinary team educates clients about health benefits, link residents to primary care and specialty services, work to improve birth outcomes in Baltimore City with innovative prenatal outreach strategies and strive to protect our city’s most vulnerable populations by providing access to health services and community resources.


B’more for Healthy Babies (BHB), Baltimore’s citywide initiative for improving birth outcomes led by the Baltimore City Health Department (BCHD), is widely recognized for its role in decreasing low birth weight deliveries, preterm birth, infant mortality, and racial disparities in the delivery of health services. Central Intake for enrollment into BHB Home Visiting for pregnant women and infants housed in the Care Coordination Program at HealthCare Access Maryland (HCAM).


The role of the MCH Community Liaison is to provide coordination of CCP programmatic MCH activities and direct oversight of the referral and enrollment process of clients into the BHB Home Visiting Programs, and operation of the HCAM/BHB Safe Sleep Initiative.


The primary responsibilities of this position are:


  • Serves as Administrative Care Coordination Unit/Central Intake Liaison to Baltimore City Home Visiting Programs (HVP), MCO Prenatal Incentive Programs and regional Prenatal/Parenting Support resources
  • Receives and reviews MCH Referrals from Home Visiting Programs and other community organizations.
  • Performs QI review of all referrals submitted for home visitation enrollment.
  • Routinely communicates the Home Visiting Landscape, enrollment status and census of programs to the ACCU outreach team.
  • Oversee the Safe Sleep Initiative at HCAM. Recruit and train the Safe Sleep Coordinators. Promote the Safe Sleep Initiative as a B’More for Healthy Babies, Centralized Intake service. Coordinate and schedule Safe Sleep presentations in the community and ensuring the standard operation of the initiative from referral processing to the delivery of pack n ’plays.
  • Attends monthly convening of Baltimore City Home Visiting Program Leaders (BabyStat), participates in other B’more for Healthy Babies coalitions and meetings such as Provider Outreach, and the HV Advisory Board, etc. as needed
  • Attend Agency and Programmatic Leadership meetings
  • Assists in Provider Outreach activities regarding the Maryland Prenatal Risk Assessment Form (MPRA), Baltimore City’s home visiting programs, and HCAM’s Safe Sleep Program.
  • Participates in MCH Initiatives new employee orientation, conducts on-going training and education to the benefits of HVPs to the ACCU outreach team.
  • Completes monthly reports as requested including monthly tracking of Postpartum Infant Maternal Referrals, MCH programmatic activities (Babies Born Healthy) and Home Visiting Enrollment
  • Collaborate and work closely with the MCH Program Manager and CCP Deputy Director to support MCH Initiative projects and strategy plans.
  • Participate in Baltimore City Fetal Infant Mortality Review for Sleep Related Deaths. Provide best practice and communicate recommendations for improvement.

Minimum Qualifications

  • Bachelor’s Degree required; Community/Public Health concentration/work experience preferred.
  • Supervisory experience preferred.
  • Experience providing home/community outreach to the maternal and child health population in Baltimore City.
  • Demonstrated knowledge/experience in the following areas: Community Outreach, Maternal and Child Health Disparities in Baltimore City, and Medicaid System Navigation.



  • Strong computer literacy skills, specifically with MS Word, Excel, Outlook, and SharePoint (365).
  • Organizational skills with the ability to meet a demanding workload.
  • Excellent oral and written interpersonal and communication skills required.
  • Organizational and Problem-solving skills
  • Proven ability to work efficiently and meet deadlines.
    • Strong knowledge of community resources


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk 3 blocks or more and sit for prolonged periods of time. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



HCAM is committed to providing and maintaining a safe, secure, and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state, and federal safety and environmental codes, ordinances, standards, and laws; adhere to all HCAM and local safety plans, policies, practices, and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) always and participate in mandatory or available safety training.



While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise.



HCAM is dedicated to fostering diversity, equity, and inclusion in our commitment to support our employees and the Marylanders we serve. 

HCAM's DEI Vision Statement: “To be regarded as a leader in equitable access to health care through policy and practices, and a workplace whose culture promotes diversity, values its team, and fosters inclusion.”