Help Desk/PC Technician
Job Details
Roswell - Location - Roswell, NM
Information Technology

Ascent Aviation Services is one of the largest aviation maintenance, repair, overhaul, storage and reclamation operations in the world. Our strength comes from our talented and professional employees who excel through teamwork and enthusiasm. Ascent Aviation Services continues to grow and are continually looking for motivated and career minded aviation professionals who will support our vision and goals.


Assist the IT operations team with technical assistance and support for users, pc setup, computer equipment inventory tracking, install printers’ drivers, new users setup and password resets, phone setup, Microsoft office software etc. Additional tasks may involve Network monitoring and hardware replacement.


Physical Demands: Requires sitting, standing or walking for extended periods of time. Requires bending, stooping, squatting, climbing, reaching to shoulder level, crouching, kneeling, and balancing. Requires lifting, carrying, pushing or pulling weight up to 75 pounds. Requires repetitive hand movement. Requires eye-hand coordination and manual dexterity. Requires corrected vision to normal range and ability to communicate effectively.

Work Location: MIS Office, computer room, various offices/departments throughout facility.

Potential Hazards: Exposure to VDT radiation, materials identified on Material Safety Data Sheets, working around moving machinery.


Essential Job Functions:

The primary responsibilities are to provide technical assistance and support to end users, monitor and update Helpdesk Tickets, and assist Network and Communications team. This position reports to the Director of IT but will work directly with the Network Manager. This position will split its time between Marana and Tucson sites. You may assist in monitoring and/or repairing/replacing network hardware as well as other tasks may be assigned as special projects arise.



  • Will participate in and support safety initiatives, safe work practices and SMS compliance.
  • Will participate in safety activities including the following: immediately reporting hazards, unsafe work practices and accidents/injuries.
  • Will follow all safety rules, FAA regulations, PPE compliance and equipment operation requirements.


Duties not listed within the position description may be required of the employee at the discretion of the department management. Job functions may vary due to irregular working conditions or multiple shift positions.


Knowledge, Skills and Abilities: Tech savvy with knowledge of office products. Intermediate understanding of Windows computer systems and software, Android and Apple mobile devices, multi-functional printer copiers and other tech products. Basic understanding of Networking concepts and technology.  Customer-oriented and calm under fast deadlines.

Education/Training: Some computer technical schooling, A+ Technician certification,  or 3 years help desk PC tech experience, or a combination of schooling and experience preferred.  High School Diploma required.

Experience:  Previous IT Helpdesk and PC Support experience preferred.

Other: Will be required to work at both Marana, AZ and Tucson, AZ locations as business needs dictate.


Ascent Aviation Services is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.