Training and Experience:
High school diploma or GED required and at least two (2) years of experience working in a medical office or similar environment preferred. Must be extremely organized and detail oriented and have excellent communication skills, project management skills, and strong telephone etiquette. Must have a courteous, professional nation and be customer service oriented. Strong computer skills required.
Demonstrate an understanding of culturally specific challenges and disparities facing patients. Efficient in demonstrating essential job related functions and workplace etiquette. Knowledge of HEDIS measures and HRSA standards strongly preferred. Knowledge of basic public health principles, managed care, health care delivery systems and communities served, specifically, but not limited to LGBT and individuals living with and/or at-risk of HIV. Basic understanding of health risk factors, prevention techniques, and healthy lifestyles. Knowledge of electronic health records - eClinicalWorks preferred. Knowledgeable about insurance plans, Medi-Cal/Medicare. Strong working knowledge of Microsoft Office programs.
Apply critical thinking and problem solving skills. Must be able to identify mandatory reporting situations. Able to work effectively within a team, demonstrate initiative, follow-through and accountability. Must be able to set goals and develop work plans. Able to maintain a strict discipline in time management with a focus on quality.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
Equal Opportunity Employer: minority/female/disability/veteran.