WHO WE'RE LOOKING FOR:
The Latin Academy is looking for a professional, service oriented and music-loving executive with excellent customer service skills. The ideal candidate will have vast experience in planning, managing and executing projects and plans dealing with confidential information. They should be able to analyze data to ensure the most prestigious, credible and comprehensive membership participates in our processes.
The candidate should also be a strategic thinker with ample knowledge of Latin Music genres, business, industry, practices and its main players. This position supervises staff members.
WHAT YOU'LL DO:
Listed but not limited to, the following:
- Strategic analysis of current membership base (domestic and International)
- Overall responsibility for developing and implementing annual recruitment and retention initiatives, as well as establishing outreach initiatives to build a more comprehensive, inclusive, and diverse membership base.
- Responsible for the implementing confidentiality processes, while ensuring the membership database is protected, applying management controls and updating software as needed.
- Coordinate with the Recording Academy Membership Department on any issues and/or procedures related to dual membership.
- Perform regular analysis to assess the balance of the membership base across demographics (country, genre, age, gender, etc…).
- Keep constant contact with the membership base (via email, telephone, office visits and offsite visits).
- Coordinate with the Communications Department on the writing and distribution of communications to keep members informed.
- Provide the Awards Department with all necessary information to mail awards process documents and forms.
- Represent LARAS in conventions, forums, conferences, etc., as requested by his/her supervisor.
- Assist in the promotion of national and international membership programs.
- Coordinate and supervise of all the LARAS international membership representatives.
- Coordination with the Recording Academy chapters for any initiatives, activities, or events related to dual membership.
- In coordination with the Digital Department, keep the membership website updated with the annual calendar and any other major developments.
- Provide senior management regular membership analysis/reports.
- Reconcile membership dues with the Recording Academy on a monthly basis.
- Coordinate and supervise all events and programs where members are involved.
- Develop a portfolio of member benefits in coordination with the Business Department, and assist members with tickets for Latin GRAMMY events, network initiatives and other perks.
- Responsible for the management of the Nominee Medallion process and vendor relations (Tiffany)
- Keep all information strictly confidential.
- Any other special projects related to membership, or any other area as requested by the organization.
- Domestic and International travel as needed.
SKILLS & EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of general knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree in Communications, Marketing, Business Administration or related field required.
- 5 years of work experience in the Entertainment Industry or service-related activities
- Fluent in both English and Spanish (Portuguese is a plus)
- Strong organizational, analytical, and administrative skills
- High sense of responsibility, timing, and meeting deadlines
- Excellent customer service and interpersonal skills
- Ability to interact in a professional and respectful manner with staff, members and outside PR.
- Ability to multi-task.
- Ability to communicate ideas clearly and professionally.
- Ability to work under pressure of tight deadlines
- Ability to propose solutions to practical problems and deal with a variety of different daily variables.
- High degree of responsibility in managing extremely delicate and confidential information.
- Proficiency in computer programs MS Office (Excel, Word, PowerPoint, Outlook), CRMs Databases or similar computer programs is required.
PHYSICAL DEMANDS FOR CERTAIN ROLES
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.
The employee will be required to lift and/or move up to 60 pounds.
ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES
The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators.
Established in 2008 as a partnership between the Recording Academy and AEG, the GRAMMY Museum is a non-profit organization dedicated to cultivating a greater understanding of the history and significance of music. Paying tribute to our collective musical heritage, the Museum explores and celebrates all aspects of the art form—from the technology of the recording process to the legends who've made lasting marks on our cultural identity. In 2017, the Museum integrated with its sister organization, the GRAMMY Foundation, to broaden the reach of its music education and preservation initiatives. As a unified organization, today, the GRAMMY Museum fulfills its mission of making music a valued and indelible part of our society through exhibits, education, grants, and public programming.
A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs.
LATIN RECORDING ACADEMY
The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation®.
The Recording Academy, its affiliates and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy’s policy to provide equal employment opportunity for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.