Resettlement Manager
Job Details
Hyattsville, Maryland Regional Office - Hyattsville, MD
Full Time
Bachelor's Degree Required
$50,450.00 Salary/year
5 - 10%


The Resettlement Manager will provide program oversight and supervision to LSSNCA's Reception and Placement Services Team in Maryland. The Resettlement Manager leads the Reception and Placement Team and coordinates with the Program Manager to ensure that eligible clients are enrolled in appropriate programs and that program requirements are met and ensures quality assurance in service delivery.



  • Maintain current knowledge of all Refugee and Immigrant Services Program
  • Ensure all core services mandated through the Department of State Cooperative Agreement are provided within allocated timeframes;
  • Responsible for the recruitment, orientation and supervision of Reception and Placement Team,
  • Complete suitability determinations for minor cases;
  • Provide case management to a small caseload;
  • Serve as point person and resettlement team representative for collaboration and correspondence with stakeholders including partner agencies, services providers, and donors
  • Connect eligible clients in need of Affidavits of Relationships and refugee interests with appropriate programs and staff;
  • Assist in the collection and analysis of program service data for reports;
  • Maintain accurate record of all services provided;
  • Work with Maryland Director to produce and submit reports in a timely manner;
  • Coordinate services with other area agencies;
  • Meet weekly with Reception and Placement team to discuss performance and goals;
  • Attend all conferences, seminars, and meetings related to program activities;
  • Coordinate client referrals with other program staff and participate in staff meetings and in-service
  • trainings;
  • Ensure quality controls through regular file reviews and case note check-ins;
  • Perform other duties as assigned.



Education: Bachelor's Degree (four year college or technical school) Required, Field of Study: social work; human services, international studies, psychology, sociology, anthropology

  • Minimum of three (3) years of experience in providing direct services to refugees is required; a minimum of one (1) year of supervising staff in a refugee resettlement setting is preferred
  • Experience managing a team of direct service providers is preferred
  • Excellent attention to detail and strong organizational skills
  • Demonstrated proficiency in working with MS Office applications, with strong command of case management databases
  • Reliable, professional, resourceful, team-oriented and sensitive to cultural differences
  • Excellent written and verbal communication skills
  • Experience working in a multicultural environment
  • Other Requirements: Fluency in one or more of the following languages – Dari, Pashto, French, Spanish, Arabic, Nepalese, Burmese or other Burmese languages



Generally work is performed in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.



  • Fun, Friendly Work Environment
  • Flexible Work Schedule with Teleworking Available
  • Paid Training
  • Health, dental and vision insurance
  • Health Reimbursement Arrangement and Flexible Spending Account
  • 401K
  • Paid Life Insurance
  • Paid Holidays
  • Accrued Time Off 
  • Two (2) Floating Holidays Yearly
  • Reimbursable Expenses


Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 


Lutheran Social Services of the National Capital Area does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, or military service.