Problem-Solving (also known as "Diversion" or "Rapid Resolution") is a crisis response philosophy and approach focused on supporting individuals and families experiencing a housing crisis to quickly identify and access alternative housing resources outside of the homeless crisis response system. By practicing active listening skills through creative conversations, Problem-Solving supports the individual or family in crisis to identify viable temporary or permanent housing resources within their own networks or resources, such as family or friends. In select cases and as a last resort, limited and one-time financial assistance can enhance an individual or family's success in rapidly connecting to alternative temporary or permanent housing. This position works in close collaboration with the rest of the Health and Wellness team to empower women to achieve and maintain personal stability.
Do you like brainstorming? Do you have the ability to think outside the box in a tight timeline? Can you be objective and optimistic at the same time? Are you a great listener? Does empowering people to solve their problems make you happy? If your answers are yes, we are looking for you!
Join our team and be the all-star problem solver who will directly engage with clients and households and help them identify an alternative to their homelessness or housing crisis.
- Meet each participant and learn about their dynamics, communication style, and cultural factors
- Ask open ended and difficult/personal questions
- Utilize active listening and motivational interviewing with participants
- Identify safety or health issues that may need to be considered during identification of housing
- Find options outside the homeless services system regardless of time homelessness, family size, mental health or substance abuse issues, etc.
- Provide mediation between households and property owners/family/friends to assist in resolving housing crisis
- Partner with legal service providers to resolve housing crisis
- Provide support to participants in the field
- Acquire resources and make successful referrals, including effective follow up to ensure the participant was able to access the resource
- Negotiate terms of agreements between participants and host, I.e. actively seek employment, attend to medical/mental health/substance abuse issues, complete household chores weekly, etc.
- Ensure that all services are documented (e.g. face to face, phone and collateral contacts) in a timely and thorough manner
- Assist in budgeting with participants, and determine what level of minimal assistance is necessary to be successfully housed or have housing crisis resolved
- Continuous try of new approaches/solutions
- Empower participants to utilize their own strengths
- Remain empathic while staying on task
- Attendance in trainings and learning collaboratives.
- Provide back-up case management support as needed
- Support the enhancement of policies and procedures of the case management program
- Track outcomes and monitor progress against meeting program goals.
- Develop and maintain relationships with clients, staff and local service providers, participate in community meetings pertaining to services benefiting clients, and serve as a representative of DWC at community events
- Provide regular, written reports to supervisor and additional reports as assigned
- Other duties as assigned to support the mission of the organization
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies (i.e., Flexibility, Communication Proficiency, Budget Management, Relationship Management)
- Relationship Management
This position does not have supervisory responsibilities.
This job operates in a Day Center Drop In setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are: Monday through Friday 8.00 am to 4:30 pm
No travel is expected for this position.