Position Title: Concierge Payment Representative
Department: Sales
Reports To: Director of Telesales
Job Type: Hourly Full-Time
FLSA Status: Non-Exempt
Location: Knoxville, TN
Description
The Concierge Payment Team is looking for highly motivated, customer obsessed, revenue driven individuals to join our Team. This an entry level role for Sales and Customer Service focused individuals.
One Inc's Vendor network receives claim payments from our Carriers. The primary purpose of the Concierge Payment Representative is to provide proactive customer assistance via telephone to assist with processing claims payments. This includes researching contact information, making outbound phone calls, updating contact information and documenting results.
Key Responsibilities:
- Work directly with Manager on a targeted list of customers to call and assist with processing claims payments
- Responsible for making daily phone calls and tracking results for each call
- Responsible for updating technology systems
- Responsible for meeting daily/weekly targets
- Maintain high level of professionalism, integrity and provide superior customer experience
- Maintain a solid knowledge base of Company's products and services
Skills & Abilities:
- Strong verbal communication skills
- Ability to follow oral and written instructions
- Ability to work independently
- Customer Service focused
- Detail oriented
- Understanding of the Insurance Industry
- Thrive in a competitive, ever-changing entrepreneurial environment
Education & Experience:
- AA Degree or equivalent experience
- Experience with MS Office, Google Suite, CRM applications
- Call Center or Customer Service experience a plus
Desired Traits:
- Excellent Communicator, Growth Mindset, Strong Desire to Succeed, Competitive, Self-starter, Demonstrates Ethical Behavior, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development, Desire to have fun while working.
Company Profile:
One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments.
The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
