Summary of Position

The Associate Campus Director of Guest Services serves as the primary leader over Guest Services and Operations at WCC. This position is responsible for everything from the street to the seat, as well as weekly set up, tear down, and transport.

Qualifications and Requirements

• Personal integrity and evidence of ongoing spiritual growth, as required of all church employees (church attendance, small group membership, tithing, etc.)

• Visualize how all details work together in weekend ministries.

• Is a self starter, but at the same time operates in a team context.

• Leads by being organized and prepared. 

• Has a teachable spirit and eagerness to learn. 

• Ability to recruit, lead, and delegate responsibilities to a volunteer team.

• Member, or willing and able to become a member, of the Summit Church. 

• Must be available for regular campus and central staff meetings. 

Responsibilities

• Guest Services

  • Implement the Guest Services (GS) culture across the board at the campus level. Responsibilities include all GS teams from the parking lot to the auditorium.

  • Uphold the GS culture in all areas, communicating and demonstrating a level of excellence in our hospitality efforts. 

  • Oversee the First Time Guest (FTG) process, leading the campus staff to engage and follow up with each guest in the week(s) after their visit.

  • Oversee Team Leads of Parking, Greeting, Seating, Next Steps, and FTG.

• Onboards new volunteers to the team with training events throughout the year, and equips existing volunteers.

• Operations

  • Oversees the set up and tear down processes each week, including drivers, trailer transport, unloading and loading.

  • Oversees the ongoing maintenance / condition of trailers, road cases, and equipment. 

  • Oversees recruiting and leading set up / tear down teams each week.