Assistant Deputy Director of Operations
Job Details
Full Time
4 Year Degree
Up to 50%
Nonprofit - Social Services

Reporting to the Deputy Director of Operations – Case Management Support (DDO-CMS), the Assistant Deputy Director of Operations implements the operational plans for ongoing management and improvement of services and programs at designated SOS sites.  This role is responsible for assisting the Deputy Director of Operations with managing all operational aspects at selected sites. This position will serve as the primary resource for the development and quality of case management services throughout the organization.

  • Implements the established objectives to ensure effective delivery of SOS programs and services at assigned sites.
  • Assures strategies are in place to meet or exceed annual census goals.
  • Assists with developing structures and systems to enable all direct care givers and support staff to ensure the highest quality of services and support to children and families.
  • Assists in providing leadership and support to ensure quality delivery of case management services are occurring throughout the organization.
  • Serves as agency subject matter expect  to provide appropriate guidance and direction to all Case Work Supervisors  and support staff involved in case management services.
  • Establishes and implements strategic objectives for the development and maintenance of SOS case management services emphasizing permanency goals and all DCFS relevant priorities.
  • Assures operational compliance with all monitoring and quality services standards, especially in regards to DCFS, COA, Medicaid and other regulatory agencies.
  • Works collaboratively under the Deputy Director of Operations CMS and other key staff to coordinate and systemize key operational practices and policies.
  • Works together with colleagues to provide needed input to ongoing development of services and support of organizational goals and objectives.
  • Plays a key role in the development and fiscal control of capital and operating budgets to assigned sites.
  • Under the guidance of the DDO-CMS, provides leadership in the evaluation of key operational staff at assigned sites.
  • Works with the Program Directors to develop interdisciplinary teams to evaluate ongoing operations and pursues creative solutions to service issues.
  • Acts as key liaison to appropriate levels of leadership with various external audiences regarding the promotion and enhancements of services and programs.
  • Assists in providing needed leadership to assure physical sites meet all regulatory requirements and works with the Director of Facilities to develop ongoing plans related to service sites.
  • Submits all appropriate reporting data in a timely and professional manner.
  • Acts as a key agent to partner with proper entities to provide innovation and growth strategies for services; including the potential development of new SOS sites.
  • Monitors trends in DCFS and other child welfare agencies to assure services are relevant to changing needs of children, families and staff.
  • Attends all required meetings and provides appropriate reporting information relation to operations and physical plant operations.
  • Has working knowledge of DCFS rules and regulations.
  • Other duties as assigned by the DDO-CMS and CEO.

Work Experience requirements:

  • A minimum of five years of proven leadership in the management of multi-disciplinary child welfare organizations or social service agencies.
  • Demonstrated abilities in providing leadership to multiple provider sites.
  • Strong working knowledge of clinical and behavioral health services with a focus on family support issues.
  • Considerable understanding of management theories appropriate for social service agencies.
  • Demonstrated skills in dealing with diverse communities and groups and a successful track record in developing effective work teams.
  • Proven abilities in fiscal planning and control.

Education/Training Requirements:

  • Masters of Social Work degree from an accredited school of social work, or Master’s Degree in other human services field accepted by DCFS standards.
  • Training and/or certificates of knowledge related to clinical services for children and families.
  • Efficient word processing skills and knowledge of computer productivity software (MS Office Suite).

Other Requirements:

  • Strong communication and organizational skills.
  • Ability to relate to staff and to the public in a courteous and professional manner.
  • Ability to exercise discretion and independent judgment.
  • Reliable, punctual, and able to manage multiple tasks.
  • Ability to work flexible hours.
  • Ability to handle sensitive and confidential materials.
  • Ability to work in an alcohol, tobacco and drug-free environment.
  • Commitment to SOS Children’s Villages Illinois philosophy and mission.

Language Skills:

  • Ability to read, write and speak English proficiently
  • Ability to read, write and speak Spanish is helpful

ADA DISCLAIMER/STATEMENT: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position.  Position responsibilities are intended to describe those functions that are essential to the performance of this job.  This position description does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job-related duties requested by management.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

SOS CHILDREN’S VILLAGES ILLINOIS is an equal opportunity employer.  Employment, assignment, and promotion practices are carried out in accordance with all applicable laws, rules, regulations and orders without regard to race, religion, color, national origin, sexual orientation, physical handicap, social handicap, sex, age, or ancestry.