SE Retail & Marketing Manager
Job Details
Los Angeles, CA - Los Angeles, CA
Full Time
$55,000.00 - $58,000.00 Salary/year

The Social Enterprise Retail & Marketing Manager is responsible for the general management and oversight of the MADE by DWCs Café & Gift Boutique and Resale Boutique, and overseeing and implementing marketing strategies for MADE by DWC as a whole. In addition, this positon will also oversee job-readiness and employment programming within a supportive environment for participants with employment goals. This position provides support to goal planning and supervision of staff to ensure effective store operations, solicitation and management of fast-moving inventory, and coordination of the merchandise and marketing calendars. The Social Enterprise Retail & Marketing Manager works in close collaboration with other DWC staff, participants, community partners, and consultants to ensure business and program success. This position reports directly to the Chief Social Enterprise Officer.

Essential Functions

  1. Work closely with CSEO to establish strategies to meet social enterprise goals including revenue, profitability, marketing, and programmatic objectives as established by the DWC executive team.
  2. Supervise Café and Boutique staff and participants in the on-boarding and training process along with evaluations, and professional development as needed.
  3. Provide all sales revenue, sales tax, inventory, and financial reports and analytics to the CSEO to support decision-making, monitor progress towards goals, and inform the DWC leadership team.
  4. Accountable for scheduling store coverage, opening and closing procedures, POS operations, money handling, daily safe deposits, sales receipts, and inventory.
  5. Provide engagement and supervision of volunteers and community partners within both stores.
  6. Develop and coordinate all virtual and in-store events, including pop-up shops to drive business.
  7. Responsible for management of store supplies within budget and café inventory including order placement, delivery, pick-up, and accounts payable.
  8. Oversee systems for inventory management of all product lines including the rotation, markdowns, waste reduction, and POS utilization, and loss prevention.
  9. Provide weekly deposits and monthly POS revenue reports to the DWC finance staff.
  10. Ensure compliance with all city, county, state, and federal employment, retail, and applicable health and safety standards.
  11. Oversee and implement marketing strategies across the social enterprise, including social media, newsletter, website and media collaborations.
  12. Manage the relationship between MADE by DWC and outside marketing consultants who oversees paid social media ads
  13. Maintain brand voice through all retail and marketing touchpoints.
  14. Monitor marketing trends and keep a close eye on competitive brands in the marketplace.
  15. Oversee the development of an annual retail and marketing calendar to define merchandising, visual display, and marketing objectives.
  16. Coordinate with sales, marketing, outside agencies and sub-committees.
  17. Work with other DWC staff to coordinate on-going support to meet the job-readiness and training goals within the social enterprise.
  18. Collaborate with all DWC program staff to ensure service continuum for participants.
  19. Provide regular written reports to the department CSEO as assigned.
  20. Promote the mission, vision, and values of the Downtown Womens Center.
  21. Other duties as assigned to support the mission of the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


Competencies (i.e., Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Ability to manage and motivate a team and provide necessary training and professional development
  2. Competent in budget management, product pricing and profit margins, revenue tracking and analysis
  3. Possess skills to exercise and model good judgment, poise, flexibility, and solution-oriented problem-solving under pressure.
  4. Possess superior communication and relationship building skills with a variety of stakeholders, both internal and external.
  5. Detail-oriented, highly organized, able to manage multiple tasks and priorities, and meet deadlines.
  6. Self-starter and ability to prioritize with limited direction.

Supervisory Responsibility
This position has supervisory responsibilities of 2-3 full-time staff and 6-9 part-time staff, and trainees within the job-readiness and training program.

Work Environment
This job operates in both a professional office and retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, as well as, POS systems, inventory management systems, barista equipment, and marketing apps.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets, bend or stand on a stool, lift and transport inventory up to 35 lbs., and travel between two sites on a regular basis.

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are weekly Monday-Friday (with occasional Saturdays & Sundays) 9:00am 5:30pm (with occasional early shift from 6:30 am or late shift to 10:00 pm)

Travel between the two sites and occasional travel to local retailers and off-site events is a requirement for this position.



Required Education and Experience 

  1. Bachelor’s degree in business or relevant studies. Master’s degree in business or social enterprise is a plus.
  2. Minimum 3 years’ experience in café and/or retail/resale.
  3. Minimum 2 years’ experience supervising staff.

Required Knowledge/Skills/Position Qualifications

  1. Possess knowledge of retail and/or social enterprise business management including; trend forecasting and product knowledge, staff management, extensive customer service knowledge, POS systems management, revenue tracking and analysis, and merchandising and inventory management.
  2. Proficiency in Google and Microsoft Office Suite (Word, Excel, etc.) is required.
  3. Knowledge of issues related to women’s poverty, homelessness, and mental health is a plus.

Additional Eligibility Qualifications

Work Authorization/Security Clearance (if applicable)
[This section lists visa requirements, H1-B sponsorship, special clearances, etc. If applicable, insert information regarding government contracts or special requirements.]

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.