Residential Case Manager
Job Details
Emergency Shelter - Irvine, CA
Full Time
$19.00 - $20.00 Hourly
Nonprofit - Social Services

The following is a summary of the essential functions of the job.  The employee may perform other duties, both essential and non-essential, that are not mentioned below and specific responsibilities may vary. 


Under the direction of the Case Management Supervisor, the Case Manager is responsible for the assessment of need and implementation of case plans for individuals and/or families whose lives have been impacted by domestic violence.  The Case Manager is responsible for providing ongoing support to participants with an emphasis on permanent housing, employment, and childcare, as well as social relationships and community participation across multiple shelter and housing platforms in Human Options.  The Case Manager may be required to perform house visits and will work closely with community partners to provide participants access to resources. Human Options operates in the sphere of Trauma Informed Care and Voluntary Services and Case Management planning and execution will follow those guidelines. 


Essential Duties and Responsibilities: include the following. Other duties may be assigned  

  • Engage in survivor driven advocacy by assisting clients in creating their individual case plan
  • Engage in proactive client engagement by providing regular client check ins in person to meet their needs and assist in accomplishing their goals
  • Conduct case management appointments in the community or client’s home 
  •  Assess family’s financial, social and emotional needs and strengths
  • Advocate for client within the agency and with community partners  
  • Work closely with community partners, Social Workers, and with other service providers in securing community resources for the participant 
  • Serve as a support to families in crisis; complete reassessment of needs as appropriate
  • Develop and maintain relationships with community partners 
  • Attend all appropriate collaborative meetings including bimonthly case review with collaborative partners
  • Provide follow up support services to former clients 
  • Facilitate educational or life skills groups
  • Submit paperwork in line with agency guidelines  Collect, track, and enter grant data
  • Come prepared for weekly/bi-weekly supervision meetings 
  • Attend weekly and all Human Options staff meetings 
  • Must work evenings and weekends, as needed. 
  • Provide support for Human Options staff as needed 
  • Demonstrate ability to abide by Human Options’ values: Diversity, Respect, Curiosity, Ingenuity, and Individuality
  • Abide by professional confidentiality guidelines by only sharing client information within the organization when it meets the need of the family Report all suspected child, elder, dependent adult abuse to the appropriate agency as mandated by law 
  • Act as a community ambassador for Human Options and domestic violence awareness 
  • Other duties as assigned 


  • Bilingual English and Spanish preferred  
  • Bachelor’s degree in human services or related field required  
  • Excellent verbal and written communication skills 
  • Knowledge of the child welfare system 
  • Must have familiarity with and willingness to utilize community resources in Orange County 
  • Two (2) years experience and/or training in case management with domestic violence individuals and families is required
  • One (1) year of experience working with at risk children and families is preferred 
  • Computer literate at the intermediate level (i.e. Microsoft Word, Outlook, and Excel)  
  • Valid CA Class C license and auto insurance, with ability to travel to meetings, trainings and home visits as needed 

 Required Knowledge, Skills and Abilities: 

  • Ability to pay attention to detail and multitask; be self-motivated, flexible, a good listener, and a team player 
  • Be able to understand the dynamics and challenges of domestic violence in the community 
  • Manage and care for self (including, emotional management, stress management) 
  • Understand basic principles of Trauma Informed Care / Voluntary Services 
  • Maintain a positive attitude 
  • Be an efficient problem solver 
  • Be proactive and self-starter 
  • Practice healthy professional boundaries 
  • Flexibility on inter-agency site travel and external partnership meetings 
  • Ability to overcome challenging situations and obstacles 
  • Strong interpersonal communication skills both written and verbal 
  • Ability to think and communicate under pressure  
  • Ability to work effectively with people from all backgrounds  
  • Ability to create healthy trustworthy working relationships with participants, colleagues, volunteers, board members 
  • Ability to see and understand another’s perspective  
  • Be open and flexible to changing job responsibilities 


ADA Job Characteristics: 

Work environment is primarily in an emergency 24-7 shelter facility setting.  Works in a sometimes fast paced setting dealing with crisis intervention.  May on occasion need to go up one flight of stairs to meet with clients.  Lift and carry up to 25 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items, climb on stools, steps and/or ladders occasionally.  Sit and/or stand frequently.  Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents.  Corrected vision to normal range.  Speak in normal vocal tone and range, and communicate clearly and concisely to and with others.  Apply normal reasoning and detail as required in the accomplishment of job duties.