Director of Performance and Quality Improvement
Job Details
Full Time
Master's Degree Required
$85,000.00 - $90,000.00 Salary/year
5 - 10%
Nonprofit - Social Services

Position Summary 

The Director of Performance and Quality Improvement (PQI) is responsible for developing and executing LSSNCA’s PQI plan. The PQI Plan will incorporate service and client outcomes, deliverables, performance indicators, and metrics established by funders and state regulators, the Council on Accreditation (COA), and the LSSNCA Strategic Plan. The Director of PQI will report directly to the VP of Operations and will work closely with Program Directors. The Director of PQI has a key role in developing and implementing the LSSNCA mission, vision, values, and strategic plan, and models shared qualities of effectiveness.


Essential Functions

  • Develops, coordinates, and implements strategies, plans, and tools for the monitoring and quality assurance of LSSNCA programs to ensure improved client outcomes, cost-effectiveness, contract compliance, consistency with COA and licensing standards, and professional ethics.
  • Develops, coordinates, and implements process for LSSNCA to assess contract compliance and program quality.
  • Oversees the development of quality assurance processes for incoming data and methodology of dashboard reports.
  • Serves as the secondary LSSNCA liaison with regulators in Virginia, Maryland, and the District of Columbia.
  • Oversees data tracking and statistical data analysis and evaluation of all LSSNCA programs.
  • Responsible for the coordination of timely and quality reporting to funders, the LSSNCA Board members, COA, program monitors and other stakeholders.
  • Develops mechanisms for quality assurance reviews of case records.
  • Oversees response to corrective actions requested by program monitors, in coordination with program directors.
  • Oversees critical incident tracking and investigation.
  • Develops and ensures effective implementation of grievance processes.
  • Develops mechanisms for regular dissemination of all relevant state, and federal government regulations, requirements, policies, and procedures to LSSNCA staff.
  • Coordinates on-site funder monitoring visits to include: schedule preparation, collection of data, and other requirements stipulated by funder.
  • Implements and conducts stakeholder satisfaction surveys and focus groups, to include staff, Board members, clients, volunteers, and foster and adoptive parents, for continuous quality improvement and evaluation of program effectiveness.
  • Shares training needs identified through evaluation and quality assurance activities with Program Directors and VP of Operations.  
  • Serves as the primary liaison to the COA, overseeing the COA process for LSSNCA.
  • Oversees record keeping of program information, policies, procedures, and guidelines.  
  • Ensures LSSNCA file maintenance complies with federal, state, and county regulations, COA standards, and contract requirements.  
  • Attend cross-training for other agency-related functions such as safety, certified investigations, and compliance reviews. 
  • Researches and writes papers or other educational documents regarding programmatic and systemic trends and issues. 
  • Participates in periodic inter-office projects, such as strategic planning, staff development, conferences, annual reports, grants, etc. 
  • Other duties as assigned.


Qualifications and Education Requirements

  • Master’s Degree with Field of Study:  Social Work, Mental Health, or related field.
  •  3 -5 years of progressively responsible experience.
  • Strong organizational skills and ability to manage multiple projects simultaneously with attention to details.
  • Excellent interpersonal skills and communication skills (written (technical writing a plus) and verbal) to lead and interact with a diverse group of individuals and stakeholders.
  • Strong analytical and data management skills.
  • Ability to accommodate some overnight travel and weekend work required (i.e. community meetings, conferences, etc.). 
  • Must pass required background and drug screens, physical and TB test.
  • Must be eligible for employment in the U.S.    


Preferred Skills

  • Clinical license (LCSW), experience working for a child-placing agency and/or refugee resettlement agency.
  • Knowledge of child welfare principles/standards, practices, and systems (i.e. foster care, adoption, child placing agency licensing and placement procedures)  
  • Knowledge and experience in evaluation and quality assurance  
  • Supervisory experience  
  • Proficient with Microsoft Office products and web-based applications  


Work Environment 

Generally work is performed in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.


Just Some of the Amazing Benefits Offered:

  • Fun, Friendly Work Environment
  • Flexible Work Schedule with Teleworking Available
  • Paid Training
  • Health, Dental and Vision Insurances
  • Health Reimbursement Arrangement and Flexible Spending Account
  • 401K and Match
  • Paid Life Insurance
  • Paid Holidays
  • Accrued Time Off 
  • Two (2) Floating Holidays Yearly
  • Reimbursable Expenses


Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 


Lutheran Social Services of the National Capital Area does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, or military service.