Faculty Support Specialist
Job Details
Chesterfield MO - Chesterfield, MO
Full Time
4 Year Degree


The Faculty Support Specialist is a position that works in collaboration with Program Directors, Deans, Faculty, and the Instructional Design team to enhance, monitor and support online course design parameter compliance through data entry, online course editing, monitoring, and coordination of data collection and analysis.


  1. Support faculty in preparing course shells with faculty related course shell information for the new trimester including but not limited to, copying content, formatting content, adding standardized program rubrics, updating due dates, editing typographical errors, and testing links.
  2. Assist faculty and instructional designer with keeping the master course shells up to date.
  3. In consultation with the Program Directors and Deans, monitor faculty participation, attendance record keeping, and response times.
  4. Use Learning Management System (LMS) analytics to provide student and faculty data to the Program Directors and Deans.
  5. Provide Tier I LMS support to faculty.
  6. In conjunction with the Program Directors and Deans, develop and maintain a Standard Operating Procedure manual for faculty related to the Learning Management System and faculty expectation compliance.
  7. Participate in faculty orientation and onboarding related to LMS expectations.
  8. In consultation with the Program Directors, assist faculty in the technical development/modification of courses.
  9. All other duties as assigned.

COMPETENCIES: To perform the job successfully, an individual must be dependable and have good inter-personal and communication/organization skills and the ability to interact effectively with faculty and staff. The individual must work well under pressure and be flexible when working with a team. Must have the ability to exercise discretion in dealing with confidential or sensitive matters, and be able to deliver difficult messages with diplomacy and tact. Must be confident and able to work on own initiative and with limited supervision.

Have a collaborative spirit, and the ability to hold individuals accountable in a professional and supportive environment. Have a desire to create and sustain a culture of student success and satisfaction. Able to demonstrate the knowledge and ability to mentor faculty in the art of student engagement through the use of best practices. Have a desire to create something new while developing an existing talented and eager team.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Listed below are the knowledge, skills, and/or abilities required for this position, as well as the Physical Demands and Work Environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in a technical or educational field is required; masters preferred. Certificate in instructional design preferred. Preference will be given to those with experience working with faculty and providing support in a higher education. Experience using, designing, and supporting Learning Management Systems, especially Canvas, and online courses preferred. Working knowledge of instructional design models and their use, as well as knowledge of contemporary practices and emerging trends in instructional technology highly desirable.

Computer Skills: To perform this job successfully, an individual should have significant experience using computers including working with Internet-based systems such as learning management systems. The ability to attach documents and manage hyperlinks, as well as embed educational technology in courses is a must. Word Processing, spreadsheets and database experience required.

Certificates, Licenses, Registrations: Required as appropriate to degree possessed.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and to use hands to type on computer, operate office equipment and handle books, files, documents, etc. Must be able to talk and hear to answer phones and when assisting others. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and to stoop or kneel. The employee must occasionally lift objects weighing from 10 – 30 pounds and possibly up to 50 pounds. Close vision needed to use computer. Must have distance vision and depth perception for safety purposes.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment in this position is characteristic of a normal office environment. The noise level in the work environment is usually moderate.

NOTE: This job description in no way states or implies that these are the only duties to be performed the employee will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. An employee is expected to assist and provide coverage for coworkers during peak periods, vacation days or sick days.

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